Customer Service Representative

Our client, a distribution center in Logan Township, NJ is looking for a Customer Service Representative to join their team. In this role, you must be able to handle all customer service duties including order taking, customer complaints, delivery appointments, pick-up requests, and support online ordering. Day to

Day:

Fulfillment and tracking of all order forms, and sales materials to customers via FedEx Tracks and maintains the supply of all order forms, mailers, and sales materials generated in the office Sort, prioritize and respond to internal and external inquiries via email, phone, or mail. Refer to proper individual as needed and follow-up on own initiative Coordinate projects involving research and efforts between various departments Coordinates and follow-up on all copy requests for sales materials that are sent to Copy Center Monitors and orders office supplies via the mail room and/or Staples, or any other designated supply vendor Expedites all incoming and outgoing mail and faxes and manages FedEx relationship and account activity. Maintains storage areas and appearance of the reception areas Supports company process and fulfillment for special shipments of product to customers; assists as needed in packaging for conferences Handles and processes all colleague product orders Handles inbound customer service calls and makes outbound calls as needed throughout the year Addresses computer, phone, or internet issues when Customer Care Manager or Director of Operations is not available. Identifies cost savings opportunities within the area of shipping and supplies Produces ad-hoc reports as requested

Qualifications:

High school diploma or equivalent. Three (3) years of customer service experience Ability to prioritize work and complete assignments within deadlines Ability to articulate previous positions showed successful people interaction Excellent telephone skills and friendly demeanor Excellent interpersonal, verbal, and problem-solving skills Proficient PC and data entry skills, expertise in Excel (i.e. Macros, pivot tables, etc.)

Shift/Pay-Rate:

Monday to Friday 8 am to 5 pm $21.00 - $23.00

Pay:

$21.00 - $23.00 per hour

Benefits:

Health insurance

Work Location:

In person