Customer Service Call Center Manager Haven Air Conditioning Anaheim, CA Job Details Full-time $25

• $32 an hour 1 hour ago Benefits Health insurance Dental insurance 401(k) Paid time off Qualifications Customer communication Multilingual Sales Managing teams in a customer support role English Microsoft Office Team management Managing projects Leadership Call center management Team motivation (leadership skill)

Full Job Description Job Summary :

We are seeking a dynamic driven Call Center Manager to lead our customer service team. The ideal candidate will oversee daily operations, drive performance, and ensure excellent customer interactions.

Duties :

• Manage and lead a team of call center representatives
• Monitor and analyze call center performance metrics
• Develop strategies to maximize call center efficiency and quality
• Handle escalated customer calls and issues
• Implement training programs for staff development
• Ensure compliance with company policies and procedures

Requirements :

• Proven experience in a call center environment
• Strong leadership skills with the ability to motivate and manage a team
• Excellent communication and interpersonal abilities
• Proficiency in English; multilingual skills, especially in Spanish, are a plus
• Ability to analyze data, negotiate effectively, and manage projects
• Prior experience in sales or customer service is preferred

Job Type:

Full-time Pay:

$25.00

• $32.

00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off

Experience:

Microsoft Office:

1 year (Preferred)

Sales:

1 year (Required) Ability to

Commute:

Anaheim, CA 92807 (Required) Ability to

Relocate:

Anaheim, CA 92807: Relocate before starting work (Required)

Work Location:

In person