Are you a proven call center leader who knows how to drive results, develop people, and create exceptional customer experiences? Do you thrive in a fast-paced service environment where every call represents an opportunity to help customers and grow revenue? We're seeking an experienced Call Center Manager to lead and inspire our Customer Service and Dispatch teams within a rapidly growing HVAC, Plumbing, and Electrical company. This role is critical to ensuring every customer interaction reflects our commitment to service excellence while maximizing booking efficiency, conversion rates, and team performance.

Required Qualifications:

5+ years of call center leadership experience. 3+ years managing customer service teams in HVAC, Plumbing, Electrical, Home Services, Restoration, or other field service industries. Proven experience managing KPIs, coaching teams, and improving operational performance. Strong knowledge of customer service best practices and workforce management. Experience with CRM, scheduling, and service management platforms. Exceptional leadership, communication, and problem-solving skills. Strong analytical skills with the ability to turn data into actionable insights.

Preferred Qualifications:

Experience with Service Titan, House call Pro, Success ware, or similar field service software. Multi-location leadership experience. Experience managing both CSR and Dispatch teams. Bilingual (English/Spanish) is a plus.

PAY TRANSPARENCY

The starting salary for this opportunity ranges from $75k-$85k. The actual base pay is dependent upon many factors, such as training, transferable skills, work experience, business needs, and market demands. Other rewards may include incentive plan opportunities and annual bonus eligibility. We provide a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO). A candidate's salary history will not be used in compensation decisions. Please note that the compensation information is a good-faith estimate for this position. It assumes a rate based on location and experience. We are an Equal Opportunity Employer. We provide equal employment opportunities to everyone regardless of their race, ethnicity, beliefs, religion, marital status, gender, gender identity, citizenship status, age, veteran status, or disability.

Pay:

$75,000.00 - $85,000.00 per year Application Question(s): Do you have experience with ServiceTitan, Housecall Pro, Successware, or similar field service software? Do you have experience managing both CSR and Dispatch teams? Do you have experience in the Plumbing, HVAC or Electrical Industry?

Experience:

Call center management: 3 years (Required)

Work Location:

In person