Shift Supervisor - Call Center Fintek Capital - 1.5 Miami, FL Job Details Full-time $50,000 - $70,000 a year 1 hour ago Qualifications Networking through cold outreach Team development Attention to detail Initial Contact (sales skills) Outbound calling Telemarketing Call center management Time management Full Job Description About the Position We are looking for a motivated, organized, and results-driven Shift Supervisor to assist the manager with the day-to-day operations of our call center sales team. The Shift Supervisor will help maintain a productive, organized, and positive work environment while keeping employees focused, motivated, and accountable throughout their shift. Responsibilities Assist the manager with the daily operations of the sales floor. Monitor and control all leads assigned to the shift. Make sure leads are properly distributed, worked, and followed up with. Monitor employee productivity and daily activity. Assist with maintaining employee discipline and accountability. Keep employees motivated, focused, and energetic throughout the shift. Help ensure employees are meeting daily call and performance expectations. Assist employees with questions, challenges, and day-to-day issues. Communicate employee performance, concerns, and updates to the manager. Help maintain organization and accurate tracking of leads and employee activity. Help create a positive, professional, and productive work environment. Support the manager with maintaining a structured and efficient sales floor. Requirements Previous outbound call center sales experience is required. Must have experience with cold calling. Previous experience as a shift supervisor, team lead, or similar role is preferred. Strong organizational and time-management skills. Extremely detail-oriented and able to stay organized in a fast-paced environment. Positive, outgoing, and energetic personality. Strong communication and interpersonal skills. Ability to motivate employees and keep the team focused. Comfortable addressing employee performance and maintaining accountability. Reliable, professional, and able to take initiative. Comfortable working in a high-energy, performance-based sales environment. The Ideal Candidate We are looking for someone who is positive, outgoing, organized, detail-oriented, and dependable . The right person will be comfortable working directly with employees, keeping the shift motivated and organized, and assisting the manager with the daily flow of the sales floor. If you have outbound cold-calling experience and enjoy working in a fast-paced sales environment, we want to hear from you! Apply today and join our team!

Pay:

$50,000.00 - $70,000.00 per year

Work Location:

In person