Restaurant Call Center Supervisor Paisans Pizzeria - 2.4 Berwyn, IL Job Details Full-time From $18 an hour 9 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Qualifications Managing teams in a customer support role Customer service Team leadership Frontline customer support management High school diploma or GED Supervising experience Productivity software Leadership Call center management Interpersonal communication Full Job Description Restaurant Call Center Supervisor We are seeking a highly motivated and experienced Restaurant Call Center Supervisor to join our team. The ideal candidate will have a passion for customer service and experience managing a team in a fast-paced environment.

Responsibilities:

Manage a team of call center representatives to ensure excellent customer service Monitor call center metrics and provide feedback to team members to improve performance Develop and implement call center policies and procedures Train new call center representatives and provide ongoing training to existing team members Resolve customer complaints and issues in a timely and professional manner Collaborate with other departments to ensure customer satisfaction Ensure compliance with all company policies and procedures

Requirements:

High school diploma or equivalent Minimum of 2 years of experience in a call center supervisory role or equivalent Excellent communication and interpersonal skills Strong leadership and team management skills Ability to work in a fast-paced environment and handle multiple tasks simultaneously Proficient in Microsoft Office and call center software Flexible schedule, including evenings and weekends If you are a self-starter with a passion for customer service and experience managing a call center team, we encourage you to apply for this exciting opportunity.

Pay:

From $18.00 per hour

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Vision insurance

Work Location:

In person