Overview GSAS Construction Group is building out a new call center to drive residential and commercial roof leads, along with leads for our broader construction services, renovations, custom homes, metal buildings, and insurance claim work. We're looking for a dynamic, results-driven leader to stand up this operation from the ground up and manage it long-term. This is a rare opportunity to shape a call center's structure, systems, and culture from day one, not just inherit an existing team. The ideal candidate brings a proven track record in call center lead generation, strong leadership instincts, and the drive to build a high-performing sales-support engine for a growing construction company. Responsibilities Lead the build-out of GSAS's call center — staffing, workflows, scripts, and systems from the ground up Supervise daily operations, ensuring efficient handling of inbound and outbound calls generating roofing, renovation, and construction leads Recruit, train, mentor, and evaluate team members to meet lead-generation targets and customer service standards Manage call flow, prioritize high-value leads, and ensure timely follow-up Monitor call quality, track conversion metrics, and implement strategies for continuous improvement Oversee accurate data entry and CRM management for lead tracking and reporting Collaborate with project managers and ownership to align lead generation with field capacity and sales goals Maintain records of call center activity, lead sources, and conversion outcomes for reporting purposes Requirements Proven track record of success in call center lead generation (required please include examples of results achieved) Resume and professional references required Strong leadership skills with the ability to build, motivate, and develop a team from scratch Excellent communication skills in English; bilingual ability is a plus for serving our multilingual customer base Proficiency with CRM systems, Microsoft Office (Word, Excel, google suites), and phone systems Exceptional phone etiquette, active listening skills, and ability to handle high call volumes professionally Familiarity with residential/commercial roofing or construction industry a strong plus Strong organizational skills and attention to detail in documentation and reporting Comfortable working in a fast-paced, entrepreneurial environment where you're helping build something new Join GSAS Construction Group as our Call Center Lead Generation Manager and help us build a lead-generation engine from the ground up, driving growth for a company serving the Greater Baton Rouge and Denham Springs area with roofing, renovations, and construction services.

Pay:

$48,534.74 - $58,450.44 per year

Benefits:

Professional development assistance Referral program

Work Location:

In person