Call Center Supervisor Sound Health Services, MSO St. Louis, MO Job Details Full-time From $60,000 a year 6 days ago Benefits Health savings account Health insurance Dental insurance Flexible spending account Paid time off Employee assistance program Vision insurance 401(k) matching Professional development assistance Life insurance Full Job Description Job Overview Are you an experienced call center professional who loves mentoring others and creating an exceptional customer experience? Helios and Sound Health Services is seeking a dynamic, high-energy Call Center Supervisor to lead our front-line patient access team! In this pivotal role, you will lead by example, managing a dedicated team of 5-10 patient care coordinators who serve as the critical first point of contact for our growing Ear, Nose & Throat (ENT) practice.

Why You'll Love This Role Impactful Leadership :

Empower and grow a close-knit team of 5-10 agents in a supportive, professional environment.

Modern Technology :

Work with top-tier tools, managing incoming patient communication seamlessly via the cloud-based RingCentral platform.

Professional Growth :

Anchor yourself in the stable, expanding healthcare sector with an elite medical specialty group. What You'll Do (Key Responsibilities)

Inspire and Supervise :

Lead, coach, and motivate your team to deliver exceptional service, compassion, and accuracy on every patient call.

Platform Management :

Oversee daily call flows, queue volumes, and digital communications utilizing the RingCentral system.

Patient Champion :

Directly resolve complex patient inquiries, navigate scheduling priorities, and ensure a seamless, positive experience for both our patients and clinical staff.

Process Excellence :

Maintain a fast-paced, highly organized workflow that keeps our specialty clinics running smoothly and on time. What We Are Looking For (Skills & Qualifications)

Proven Leadership :

Prior experience supervising, coaching, or leading teams in a call center or high-volume customer service setting.

Tech-Savvy :

Complete comfort navigating modern phone systems (experience with RingCentral is a major plus!) and Electronic Medical Records (EMR).

Expert Communicator :

Exceptional verbal and written skills with a natural ability to diffuse stressful situations and solve problems on the fly.

Fast-Paced Fluency :

The ability to thrive and keep your team organized in an active, rapidly moving clinical operations environment. If you are a passionate leader who thrives on turning every phone call into a positive connection, we want you on our team. to submit your resume and launch your leadership career with Sound Health Services!

Job Type:

Full-time Pay:

From $60,000.00 per year

Benefits:

401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Professional development assistance Vision insurance

Experience:

Customer service: 3 years (Preferred) Ability to

Commute:

St. Louis, MO 63131 (Preferred) Ability to

Relocate:

St. Louis, MO 63131: Relocate before starting work (Required)

Work Location:

In person