Why You'll Love This Role Impactful Leadership :

Empower and grow a close-knit team of 5-10 agents in a supportive, professional environment.

Modern Technology :

Work with top-tier tools, managing incoming patient communication seamlessly via the cloud-based RingCentral platform.

Professional Growth :

Anchor yourself in the stable, expanding healthcare sector with an elite medical specialty group. What You'll Do (Key Responsibilities)

Inspire and Supervise :

Lead, coach, and motivate your team to deliver exceptional service, compassion, and accuracy on every patient call.

Platform Management :

Oversee daily call flows, queue volumes, and digital communications utilizing the RingCentral system.

Patient Champion :

Directly resolve complex patient inquiries, navigate scheduling priorities, and ensure a seamless, positive experience for both our patients and clinical staff.

Process Excellence :

Maintain a fast-paced, highly organized workflow that keeps our specialty clinics running smoothly and on time. What We Are Looking For (Skills & Qualifications)

Proven Leadership :

Prior experience supervising, coaching, or leading teams in a call center or high-volume customer service setting.

Tech-Savvy :

Complete comfort navigating modern phone systems (experience with RingCentral is a major plus!) and Electronic Medical Records (EMR).

Expert Communicator :

Exceptional verbal and written skills with a natural ability to diffuse stressful situations and solve problems on the fly.

Fast-Paced Fluency :

The ability to thrive and keep your team organized in an active, rapidly moving clinical operations environment. If you are a passionate leader who thrives on turning every phone call into a positive connection, we want you on our team. to submit your resume and launch your leadership career with Sound Health Services!

Job Type:

Full-time Pay:

From $60,000.00 per year

Benefits:

401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Professional development assistance Vision insurance

Experience:

Customer service: 3 years (Preferred) Ability to

Commute:

St. Louis, MO 63131 (Preferred) Ability to

Relocate:

St. Louis, MO 63131: Relocate before starting work (Required)

Work Location:

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