you will work 1 hour of Overtime (OT) on Mondays during production and on 12/11 Opportunities may arise for volunteer OT This position is fully remote; however, you must reside within 75 miles from the Maximus Lawrence, KS location. You must be able to pick up and return your equipment at the Maximus Lawrence, KS location
You will also be required to go onsite to complete Federal clearance process/paperwork and obtain required fingerprints.
Please note equipment will be provided

Essential Duties and Responsibilities:

Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
Develop work schedules and assign duties to direct report personnel to ensure efficiency
Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
Participate in meetings and recommend changes to policies and procedures
Assume leadership responsibility for departmental tasks and call center activities as required
Support and enforce call center expectations
Oversee the work of subordinate To view full details and how to apply, please login or create a Job Seeker account

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