Call Center Manager/Leader Storm Guard Madison

•4.0 Madison, WI Job Details Full-time $40,000

•$85,000 a year 2 hours ago Benefits Paid training Health insurance Dental insurance Paid time off 401(k) 4% Match Vision insurance 401(k) matching Opportunities for advancement Qualifications Customer communication Employee relationship building Stakeholder relationship building

Full Job Description Benefits:

401(k) matching Bonus based on performance Dental insurance Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Call Center Team Lead Benefits Paid and ongoing training Real growth opportunities Health insurance Dental insurance Vision insurance 401(k) with a 4% company match Base salary ($18+ DOE) + uncapped commissions + leadership incentives Paid time off About the Role The Call Center Team Lead inspires performance, creates accountability, and elevates results. This is a leadership opportunity for someone who loves competition, thrives in a metrics-driven environment, and wants to directly impact company growth while developing their own leadership career. This is a true player-coach role where you'll lead by example, set appointments, coach team members, and help build a high-performing inside sales culture. If you're the type of person who sees a struggling team and thinks, \"I can help them perform better,\" we want to talk. Responsibilities Lead From the Front Make inbound and outbound calls to homeowners Convert qualified leads into scheduled appointments Coach & Develop Team Members Review calls and identify opportunities for improvement Reinforce scripts, best practices, and sales techniques Help improve conversion rates and appointment quality Drive Performance & Accountability Track daily activity and key performance metrics Ensure CRM accuracy and proper lead management Create a culture of ownership, urgency, and continuous improvement Support Growth Work directly with leadership to improve systems, processes, and performance Play an active role in scaling the call center operation Requirements Experience coaching, mentoring or managing a team Have a hunger for growth, personal improvement, and exceeding goals. Proven success in inside sales, appointment setting, or call center environments Strong communication and relationship-building skills Schedule Monday

•

Thursday:

2:00 PM

•8:00

PM Friday:

Optional 2:00 PM

•5:00

PM Saturday & Sunday:

10:00 AM

•2:00 PM About the Company Storm Guard of Madison is on a mission to be the Gold Standard in the roofing and construction industry. Our over 1,000 five-star reviews are a testament to the quality of our work, but also to our commitment to our community. In order to achieve such a monumental goal, we believe in fostering our team and supporting them in order for them to be able to reach and exceed their goals.