Customer Service Manager Location:

On-Site in Heber Springs, AR.

Schedule:

Monday-Friday, 8:00 AM to 5:00

PM Role Overview:

As Customer Service Manager, you will lead our customer service team and ensure a consistently high-quality experience for all Aromatique customers. You will oversee the full customer journey, from inquiries about orders, catalogs, and credits to resolving complaints, with professionalism and care. This role also involves supporting communication with rep groups, individual sales reps, and accounts such as Amazon and Faire. You will be instrumental in growing sales to gift shop channel accounts by fostering strong relationships, identifying opportunities, and supporting seasonal and market initiatives. Wage will be based upon years of experience and level of skill and knowledge.

Core Responsibilities:

Customer Service Leadership:

Manage day-to-day operations of the customer service team, ensuring timely, accurate, and friendly communication.

Customer Experience Oversight:

Guarantee that all customer interactions align with the Aromatique brand experience.

Rep & Account Support:

Serve as a key contact for rep groups, individual reps, and wholesale platforms, ensuring their needs are met efficiently.

Complaint Resolution & Quality Assurance:

Oversee complaint handling, identify recurring issues, and recommend operational improvements. Report noteworthy feedback monthly.

Market & Seasonal Support:

Assist with pre-show preparation, order processing, and communication during seasonal markets.

Wholesale Communications:

Ensure consistent messaging and brand alignment across all wholesale channels.

Amazon Strategy & Execution:

Develop and implement communication strategies related to Amazon policies.

Travel Requirements:

Attend both spring and summer markets in Dallas and Atlanta to support major market events.

Qualifications & Skills:

Strong experience in customer service leadership. Experience in consumer goods and/or the gift industry is preferred. Proficiency with Excel and EDI platforms , with the ability to learn new platforms such as Faire and Shopify . Excellent communication and problem-solving skills. Ability to manage multiple priorities and support internal and external teams.

Why Join Aromatique:

Work with a collaborative team dedicated to supporting both internal staff and retail partners. Opportunities to influence processes and contribute to the growth of the gift shop channel.

Benefits:

401(k) matching Cell phone reimbursement Dental insurance Employee discount Flexible spending account Health insurance Health savings account Life insurance Mileage reimbursement Paid time off Travel reimbursement Vision insurance

Job Type:

Full-time Pay:

From $20.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible spending account Health insurance Paid time off Vision insurance

Experience:

Customer service: 5 years (Required)

Management:

5 years (Required) Ability to

Commute:

Heber Springs, AR 72543 (Required)

Work Location:

In person