Customer Service & Administrative Coordinator Green Home Pest Control is a growing, family-owned pest control company serving the Phoenix Metro area. We are looking for an experienced, dependable, and customer-focused Customer Service & Administrative Coordinator to join our office team. This is not an entry-level position . We are looking for someone who already has experience working with customers and handling administrative responsibilities and is ready to take the next step in their career. Previous experience working in a pest control office or another home-service business is strongly preferred. Experience in HVAC, plumbing, electrical, restoration, property management, or another service-based industry is also a plus. The Role This person will play an important role in keeping our office and customer service operations running smoothly. You will work closely with customers, technicians, sales, and management and will be expected to take ownership of problems rather than simply pass them along. The right person will be someone who can eventually take on increasing responsibility and grow into a leadership role within our office. Key Responsibilities Provide professional, friendly, and confident customer service by phone, email, and text. Handle customer questions, concerns, scheduling needs, and service issues. Schedule and coordinate services with technicians and customers. Communicate effectively with field technicians and office staff. Follow up on customer issues and make sure problems are resolved. Maintain accurate customer information, notes, and documentation. Work within our CRM and other office systems. Assist with billing, payments, account updates, and other administrative responsibilities. Help identify opportunities to improve office procedures and customer experience. Support management with day-to-day office operations and special projects. Take ownership of assigned responsibilities and follow them through to completion. As experience and knowledge grow, take on additional responsibilities and leadership opportunities. What We're Looking For 2+ years of customer service and/or administrative experience preferred. Pest control office experience strongly preferred. Experience in a home-service or other service-based business is a strong plus. Excellent communication and phone skills. Professional, friendly, and confident when dealing with customers. Strong problem-solving skills. Highly organized and able to manage multiple priorities. Comfortable working in a fast-paced environment where priorities can change quickly. Dependable and punctual. Comfortable learning and using computer software and CRM systems. Able to work independently and make good decisions without needing constant direction. A take-ownership attitude — when you see a problem, you help solve it. Interested in growing into greater responsibility and potentially a future leadership role. Why Green Home Pest Control? Competitive hourly rate and benefits. Opportunity for career growth and advancement . Paid holidays, paid time off, and paid sick time. 401(k) with company match and no vesting period. Medical, dental, and vision benefits. Life insurance and disability coverage. Free pest control for your home. A fun, laid-back work environment. The opportunity to grow with a local, family-owned company. Ready for the Next Step? If you have strong customer service experience, enjoy solving problems, and are ready to take on more responsibility, we'd like to hear from you. Pest control office experience is strongly preferred, but we will consider candidates with strong customer service and administrative experience in other service-based industries. If you're looking for a position where you can grow beyond basic administrative work and eventually take on a larger role within the office, submit your resume for consideration.

Pay:

$40,000.00 - $50,000.00 per year

Benefits:

401(k) 401(k) matching Employee discount Health insurance Life insurance Paid time off Vision insurance Application Question(s): What pay range are you looking for?

Experience:

Customer service: 2 years (Preferred)

Pest Control Amin:

1 year (Required)

Location:

Chandler, AZ 85225 (Preferred) Shift availability: Day Shift (Preferred) Ability to

Commute:

Chandler, AZ 85225 (Preferred)

Work Location:

In person