Client Experience Coordinator Be the welcoming face of technology. Summary When clients walk through our doors, call for help, or need guidance, you'll be the person who makes them feel taken care of. You'll help keep our service team organized, ensure client devices are checked in properly, coordinate service appointments, answer questions, and create an exceptional client experience from start to finish. If you're organized, friendly, detail-oriented, and comfortable with technology, we'd love to meet you. What you'll do Create an outstanding client experience Welcome clients into our Prescott storefront and create a warm, professional first impression. Answer incoming phone calls, respond to basic questions, and make sure each client feels heard and supported. Keep clients informed throughout the service process with clear, friendly communication. Coordinate service requests Schedule in-store, onsite, and remote service calls. Triage incoming tickets, gather the right details, and route or schedule each request with the appropriate team member. Monitor the service queue and coordinate with technicians to keep work moving efficiently. Manage device check-in and checkout Accurately check in computers, phones, tablets, and other technology for service. Document equipment, accessories, client concerns, contact details, and service expectations. Check completed systems out to clients, review next steps, and collect payment. Help clients find the right solution Answer basic technology and service questions using clear, jargon-free language. Recommend helpful services, products, memberships, or upgrades when they genuinely fit the client's needs. Earn bonus opportunities through qualified upsells and sales. Keep the front office running smoothly Maintain accurate client records, ticket notes, scheduling details, and payment information. Keep the front desk, intake area, and storefront organized and presentation-ready. Assist with administrative tasks, client follow-up, and day-to-day office coordination. Where & how you'll work Full-time, in-office position in Prescott, Arizona. Monday through Friday. No weekends and no scheduled overtime. Professional, client-facing storefront and service environment. Compensation & benefits $20-$22 per hour. Paid holidays. Paid Time Off (PTO) per company policy. Bonus opportunities through qualifying service, product, and membership sales. Stable weekday schedule with ongoing training and room to grow. Must-haves Exceptional customer service skills and a genuine desire to help people. Previous administrative, receptionist, dispatching, office coordination, or customer service experience. Strong typing, computer, written communication, and verbal communication skills. A professional, friendly demeanor and the confidence to communicate with clients in person and by phone. Comfort with everyday technology and the willingness to learn basic troubleshooting concepts, services, and terminology. Excellent organization, attention to detail, and follow-through. Ability to multitask, prioritize competing requests, and remain calm when the front desk, phones, and ticket queue are busy. A positive, team-first attitude and dependable attendance. Nice-to-have Experience in an IT, electronics, repair, professional service, or technology-focused environment. Familiarity with ticketing systems, scheduling tools, point-of-sale systems, or CRM platforms. Experience collecting payments, preparing invoices, or handling basic sales transactions. Working knowledge of Microsoft 365 and common Windows, device, WiFi, printer, and account questions. Training & growth We'll train you on TekStop's systems, services, intake process, ticketing standards, and client experience expectations. You'll learn how to recognize common technology needs, ask strong triage questions, and confidently guide clients to the right next step. As TekStop grows, team members who demonstrate excellence may have opportunities to take on additional responsibility. How to apply Email hr [at] tekstopaz.com with the subject line "Client Experience Coordinator Application." Please include: Your resume. If you could instantly become an expert in any skill, what would it be and why? What is a small thing that makes your day better every time it happens?

Pineapple on pizza:

yes or no? Defend your position. What is the most useless talent you possess? Why are you the best fit for this position?

Pay:

$20.00 - $22.00 per hour Expected hours: 40.0 per week

Benefits:

Employee discount Paid time off Application Question(s): Are you willing and able to pass a background check and drug screening?

Experience:

Administrative:

1 year (Required) Ability to

Commute:

Prescott, AZ 86303 (Required)

Work Location:

In person