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Chico Nissan

Chico Hyundai Service Manager

Pay: $79,297/yr

Posted: 3 weeks ago

Location: Chico, CA (Onsite)

Last Updated: 1 week ago

Hours: Full-Time

Expires: 10/1/2026

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What they do

A Customer Service Manager manages staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.

$86,682 / year median in California

-2% projected decline

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Job Description

Chico Hyundai Service Manager Chico Nissan - 2.8 Chico, CA Job Details $10,000 - $15,000 a month 1 day ago Qualifications Customer communication Team leadership Auto service management High school diploma or GED Driver's License Technical Proficiency Dealership experience

Full Job Description Position Title:

Chico Hyundai Service Manager Location:

Chico, California Job Summary:

The Chico Hyundai Service Manager is responsible for overseeing all aspects of the Hyundai service department. The Service Manager will lead a team of technicians, service advisors, and support staff to ensure the highest level of customer satisfaction and efficiency in servicing vehicles.

Key Responsibilities:

1. Manage and supervise all service department employees, including technicians, service advisors, and support staff. 2. Monitor and analyze key performance indicators (KPIs) to ensure department goals are met or exceeded. 3. Develop and implement strategies to increase service department revenue and profitability. 4. Ensure the highest level of customer service and satisfaction by resolving customer concerns and complaints in a timely and professional manner. 5. Maintain a clean, safe, and organized work environment in the service department. 6. Communicate with customers to provide updates on the status of their vehicles and recommend necessary repairs or maintenance. 7. Work closely with the parts department to ensure timely availability of parts needed for repairs. 8. Train and mentor service department employees to enhance their skills and knowledge. 9. Stay current on industry trends and developments to proactively address challenges and opportunities in the service department.

Qualifications:

1. High school diploma or equivalent; technical or vocational training in automotive repair is preferred. 2. At least 3 years of experience in a leadership role in a service department at an automotive dealership. 3. Strong communication, interpersonal, and customer service skills. 4. Proficiency in computer software and systems used in automotive repair and service departments. 5. Ability to work well under pressure and prioritize tasks effectively. 6. Valid driver's license and clean driving record. 7. CDK and/or Hyundai experience is preferred. If you have a passion for automotive repair and service, a commitment to excellence, and the skills to lead a team to success, we invite you to apply for the Chico Hyundai Service Manager position. Please submit your resume detailing your relevant experience and qualifications.