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Triumph Link USA
Freight Forwarding Coordinator (Data Entry & Customer Service)
Career Insights for Customer Service Supervisor
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Based on California data
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What they do
A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$61,951 / year median in California
-1% projected decline
Job Description
Freight Forwarding Coordinator (Data Entry & Customer Service) Triumph Link USA Compton, CA Job Details Full-time From $38,000 a year 19 hours ago Qualifications Export management Data integrity assurance General freight transportation Data quality checks Customer communication Freight documentation management Import management Logistics customer service Transportation management Attention to detail Handling customer service requests Customs documentation preparation Transportation documentation for distribution operations Full Job Description We're looking for a detail‑oriented Freight Forwarding Coordinator to support daily import/export operations. This role is ideal for someone who's comfortable with fast‑moving logistics work, accurate data entry, and clear communication with customers and carriers. Key Responsibilities Data Entry — Enter shipment details, booking info, container numbers, and documentation into our TMS with high accuracy. Customer Support — Communicate with clients regarding shipment status, delays, required documents, and general inquiries. Documentation Handling — Assist with BLs, invoices, packing lists, arrival notices, and customs‑related paperwork. Coordination — Work with carriers, truckers, warehouses, and overseas agents to ensure smooth cargo movement. Issue Resolution — Help troubleshoot shipment discrepancies, delays, and document corrections. Required Knowledge & Skills Freight Forwarding Basics — Understanding of import/export workflow, carriers, cut‑offs, and transit timelines. Data Accuracy — Strong attention to detail; ability to spot errors before they become problems. Customer Service Skills — Clear communication, patience, and ability to explain logistics steps to customers. Computer Skills — Comfortable with TMS systems, Excel, email communication, and basic reporting. Document Knowledge — Familiar with BL, ISF, AMS, commercial invoice, packing list, and arrival notice. Time Management — Ability to prioritize multiple shipments and deadlines. Preferred Experience 1-2 years in freight forwarding, logistics, or transportation Experience with ocean import/export operations Familiarity with customs processes and carrier portals What We Offer Competitive pay Growth opportunities within logistics operations Supportive team environment
Pay:
From $38,000.00 per yearWork Location:
In personBenefits
- Dental Insurance