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AppleOne

Account Manager

Career Insights for Customer Service Account Manager

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What they do

A Customer Service Account Manager manages customer service for assigned customer accounts. Provides a point of contact for customers and manages communication regarding customer orders and accounts. Handles customer service requests and maintains account and order records.

$84,272 / year median in California

-12% projected decline

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Job Description

Account Manager AppleOne - 3.8 Fresno, CA Job Details $50,000 - $75,000 a year 1 day ago Benefits Health insurance Dental insurance 401(k) Vision insurance Paid sick time Qualifications Customer records maintenance Managing customer accounts Sales support Commercial insurance policies Customer relationship building Account maintenance Phone communication Filing Client file management Mid-level Client relationship development Insurance issue resolution Coordinating with insurance clients Insurance policy review Negotiated pricing Account management Marketing Full Job Description Job Summary We are seeking an experienced Commercial Lines Account Manager for a direct hire opportunity in Fresno, CA. This role is ideal for an insurance professional who enjoys building strong client relationships, supporting producers, coordinating with carriers, and managing the details required to place and service commercial property and casualty accounts. The Account Manager will play a key role in both service and marketing activities, including renewals, submissions, applications, quotes, policy reviews, certificates, endorsements, and client communication. This is a strong opportunity to join a professional insurance brokerage environment with a team-focused culture, supportive leadership, and opportunities to continue building insurance knowledge through ongoing education and hands-on carrier interaction. Key Responsibilities Manage commercial lines client accounts, renewals, submissions, applications, policy changes, endorsements, certificates, and related service requests. Support producers by preparing accurate client information, applications, proposals, summaries of insurance, and carrier submissions for new and renewal business. Work with carriers to order loss runs, MVRs, quotes, renewals, endorsements, and coverage documents while negotiating pricing and reviewing terms. Review policies, quotes, applications, and coverage documents for accuracy, adequacy, compliance, exclusions, and potential gaps in coverage. Maintain accurate account data, producer codes, suspense items, carrier files, marketing files, activity reports, and client records within AMS. Communicate professionally with clients, agents, underwriters, carriers, and internal team members by phone, email, and in person as needed.
Compensation and Benefits Salary range:
$50,000 to $75,000 per year.
Job type:
Direct hire.
Location:
Fresno, CA. Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https:
//e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. #2211

Benefits

  • Sick Leave
  • 401(k) Plans
  • Health Insurance
  • Dental Insurance