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Price Self Storage
Area Manager - Self Storage
Career Insights for Retail Customer Service Manager
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Based on California data
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What they do
A Retail Customer Service Manager manages staff that provide customer service for a retail store. Assists staff as needed, or deals directly with customers. Implements policies with regard to store products and merchandise. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$63,321 / year median in California
+12% projected growth
Job Description
Welcome! Price Self Storage is a growing company looking for a hard-working and energetic candidate to fill our Los Angeles Area Manager position! The Los Angeles Area Manager is a highly visible, field-driven leadership role responsible for supporting the Director of Operations in driving performance, accountability, operational excellence, and growth across two large self-storage facilities located within the City of Los Angeles. This is not a desk job . The Area Manager leads from the field - maintaining a strong onsite presence, coaching teams, auditing operations, improving sales and customer service, strengthening staffing, and ensuring facilities consistently meet Price Self Storage standards. The ideal candidate is solution-oriented, organized, responsive and action-driven ! They identify opportunities, address issues quickly, hold teams accountable, and follow through until results are achieved. DUTIES Lead from the field with consistent onsite involvement Coach and develop employees to maximize performance Drive sales, customer service, and operational results Audit facilities and operations to ensure company standards are met Identify issues and drive solutions - not just report problems Protect and improve the physical asset through hands-on oversight Process and complete lien sales following CA lien sale requirements Minimize accounts receivable following approved workflows Interview, hire, train and motivate a team of Self-Storage Specialists Support the Director of Operations with field-level insight, accountability, and execution Qualifications and Experience
- Experience and passion to close sales and demonstrate customer service excellence.
- Self-Storage, retail sales or hospitality preferred.
- Experience managing operational audits.
- Exceptional communication and time management skills.
- Proficient in MS Office (Excel, Word, and Outlook.)
- Experience leading a team of sales or customer service agents preferred.