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The Kroger Co

DRUG-GEN MDSE/CLERK

Pay: Not specified

Posted: 05/22/2026

Location: 116 locations (Onsite)

Last Updated: 1 day ago

Hours: Full-Time

Expires: 10/4/2026

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Career Insights for Retail Customer Service Manager

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What they do

A Retail Customer Service Manager manages staff that provide customer service for a retail store. Assists staff as needed, or deals directly with customers. Implements policies with regard to store products and merchandise. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.

$63,321 / year median in California

+12% projected growth

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Job Description

Position Summary:

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1 st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.