A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
Large Project and Multifamily Team Lead T.M. Cobb Companies Riverside, CA Job Details Full-time $65,000 - $70,000 a year 22 hours ago Benefits Health insurance Dental insurance 401(k) Flexible spending account Paid time off Vision insurance Employee discount Life insurance Qualifications Manufacturing company experience
Full Job Description Classification:
Non-Exempt, Hourly Reports to: Customer Service Manager Summary/Objective The Large Project and Multifamily Team Lead is responsible for leading and coordinating all service-related activities for complex and high-volume multifamily residential and commercial projects. This position ensures seamless communication between builders, contractors, project managers, and internal departments to guarantee accurate order entry, timely delivery, and exceptional post-delivery service. The Team Lead acts as the central point of contact for assigned large-scale customer and projects, ensuring that all customer requirements are met with precision, professionalism, and efficiency. Essential Functions Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Makes contact with assigned customers via phone or email to develop the relationship. Prepare and process customer purchase orders, estimates, quotes, and change orders in accordance with company pricing and production policies. Understands and interpret the customer's needs and determine how to best process orders and quotes to meet the customer requirements. Maintain accurate customer and project data within the company ERP/CRM system. Collaborate with distribution, manufacturing, scheduling, and logistics teams to meet project milestones and maintain production flow. Track project status and delivery timelines, proactively communicating updates or delays. Resolve customer issues and field concerns efficiently and professionally, coordinating corrective actions as needed, managing customer queries and claims. Minimum of three (3) years of experience in customer service in a manufacturing or distribution environment. Industry knowledge to include wood or hollow metal doors, and/or hardware. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Benefits:
401(k) Dental Insurance Employee Discount Flexible Spending Account Health Insurance Life Insurance Paid Time Off Vision Insurance T.M Cobb I Haley Brothers, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recurring, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Essential Functions Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Makes contact with assigned customers via phone or email to develop the relationship. Prepare and process customer purchase orders, estimates, quotes, and change orders in accordance with company pricing and production policies. Understands and interpret the customer's needs and determine how to best process orders and quotes to meet the customer requirements. Maintain accurate customer and project data within the company ERP/CRM system. Collaborate with distribution, manufacturing, scheduling, and logistics teams to meet project milestones and maintain production flow. Track project status and delivery timelines, proactively communicating updates or delays. Resolve customer issues and field concerns efficiently and professionally, coordinating corrective actions as needed, managing customer queries and claims. Minimum of three (3) years of experience in customer service in a manufacturing or distribution environment. Industry knowledge to include wood or hollow metal doors, and/or hardware. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Benefits:
401(k) Dental Insurance Employee Discount Flexible Spending Account Health Insurance Life Insurance Paid Time Off Vision Insurance T.M Cobb I Haley Brothers, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recurring, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
