Client Services Manager Senior Helpers - 3.7 San Rafael, CA Job Details Full-time $80,000 - $100,000 a year 3 hours ago Benefits Profit sharing Health insurance Dental insurance Paid time off Vision insurance Qualifications Microsoft Excel Microsoft Outlook Bachelor's degree Client services In-home experience Full Job Description We are seeking a Client Services Manager to lead and manage client care operations for a growing home care agency . This role is essential in ensuring exceptional service delivery, client satisfaction, and business growth.

Responsibilities:

Oversee client retention and expand service hours for existing clients. Serve as the primary point of contact for new clients, ensuring smooth onboarding, caregiver introductions, first-day service calls, and follow-up visits within 30 days. Maintain strong relationships with clients and families, addressing concerns and ensuring a high level of satisfaction. Conduct regular in-home visits to assess care quality and adjust care plans as needed. Work closely with scheduling and care management teams to ensure optimal caregiver-client matches. Identify opportunities to increase service hours and enhance the overall client experience. Manage client records, track key performance metrics, and maintain proactive client communication. Follow up on new service inquiries and referrals to support agency growth. Represent the agency at networking events and contribute to marketing efforts.

Qualifications:

Industry Experience:

Prior experience in home care, senior care, or a related healthcare field required.

Skills:

Strong organizational, communication, and problem-solving abilities.

Education:

Bachelor's degree preferred, with at least three years of relevant experience.

Tech:

Proficiency in Microsoft Word, Excel, and Outlook.

Other:

Ability to work independently, visit client homes, and develop meaningful relationships with clients and caregivers. If you have a passion for helping seniors remain safe and comfortable at home and experience in client service management, we'd love to hear from you!

Job Type:

Full-time Pay:

$80,000.00 - $100,000.00 per year

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Compensation Package:

Bonus opportunities Performance bonus Profit sharing Ability to

Commute:

San Rafael, CA 94901 (Required) Ability to

Relocate:

San Rafael, CA 94901: Relocate before starting work (Required)

Work Location:

In person