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PeopleReady

Customer Service And Operations Coordinator

Entry-Level JobVerifiedNo experience needed

Career Insights for Customer Service Supervisor

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What they do

A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.

$61,951 / year median in California

-1% projected decline

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Job Description

  • Customer Service And Operations Coordinator
  • PeopleReady of Turlock, CA is now hiring Customer Service And Operations Coordinators!
This role provides timely, accurate, and courteous support across multiple communication channels, including phone, email, live chat, and social media. The associate serves as a primary contact for customer inquiries and also coordinates quote creation, order dispatch support, delivery routing/scheduling, job progress checks, and closeout tasks. Apply today and you could start as soon as tomorrow.
  • As a PeopleReady associate you'll benefit from:
  • + Next-day pay for many of our open positions + The choice of long-term positions for steady work or short-term positions for extra cash + The convenience of applying for and accepting jobs right from our mobile app, JobStack! Text "READY" to 81555 to download JobStack and get started today
  • Pay Rate:
  • _The pay rate for this job is $25 - $30 / hour
  • _ •What you'll be doing as a
Customer Service And Operations Coordinator:
  • + Serve as a primary point of contact for customers by phone, email, and chat, answering questions, providing job updates, and handling special requests.
+ Prepare customer quotes based on pricing requests, submit them for approval, send approved quotes, and follow up on pending bids and sales opportunities. + Gather and maintain accurate customer contact and job information. + Coordinate delivery schedules, truck routes, and driver assignments, and work with supervisors to keep jobs on schedule. + Process new orders and distribute paperwork and job information to the appropriate departments. + Track additional charges and billing items and communicate updates to customers and Accounting. + Document and photograph damages when needed. + Use Goodshuffle and other systems to track inventory, equipment, customer information, and job documentation. + Assist with picking, packing, restocking, samples, and other shop duties as needed. + Maintain required certificates, records, and other documentation. + Assist with social media and marketing content when assigned. + Provide timely, professional customer service and follow up on open quotes, jobs, and customer requests.
  • Available shifts:
  • Shift timings - 1st Shift (Day) & Weekends
  • Job requirements:
  • + Applicants must be at least 18 years of age to be considered for employment with PeopleReady.
+ High school diploma or equivalent required. + Previous customer service, administrative, sales support, dispatch, retail, hospitality, or related experience preferred. + Strong verbal and written communication and customer service skills. + Comfortable using computers and learning multiple software systems; training will be provided on company-specific programs. + Ability to multitask, stay organized, and solve problems in a fast-paced environment. + Accurate typing and data entry skills; 40+ WPM preferred. + Professional, patient, and able to handle customer questions and concerns appropriately. + Ability to maintain accurate and confidential customer and company information. + Ability to lift up to 50 pounds and assist with light shop or inventory duties as needed. + Background check and drug test required.
  • Ready to take control of the way you work?
  • Complete our application to join the PeopleReady team today.
  • Hourly pay rates are a good-faith estimate based on factors such as relevant skills, experience, education, training, geographic location and other considerations permitted by law.
An employee's pay history will not be a contributing factor where prohibited by local law. Applications are accepted on an ongoing basis unless a deadline is otherwise stated. Employees and their eligible dependents are offered Medical/Dental/Vision insurance and short-term disability. More details about our benefits can be found by copying and pasting this URL into your browser: https://flimp.live/TrueBlueAssociates . PeopleReady considers all applicants for employment regardless of background, in compliance with applicable laws regarding fair hiring practices. PeopleReady is an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristics protected by law. We consider qualified applicants with arrest and conviction records in accordance with applicable law. TrueBlue, Inc. and its brands welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require disability-related accommodation during the recruitment process, please contact your Recruiter or Employee Relations at HR-Advice@trueblue.com or 1.800.610.8920. TrueBlue, Inc. and its brands will consult with all applicants who request disability-related accommodation during the recruitment process to ensure that the accommodation provided takes into account the applicant's individual accessibility needs. \#PriLPeopleReady is an equal opportunity employer, and we value diversity. We do not discriminate based on race, religious affiliation, color, national origin, gender, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other basis protected by law. We will get to know you and connect you with jobs that match your skills, experience and preferences. We work hard every single day to find jobs so each employee has opportunity and variety in their work.