A Customer Service Account Manager manages customer service for assigned customer accounts. Provides a point of contact for customers and manages communication regarding customer orders and accounts. Handles customer service requests and maintains account and order records.
About Us At Flamingo Holland, we help professional growers succeed. As a leading wholesale supplier of premium flower bulbs (including lilies, calla lilies, freesia, and more), we've built our reputation on quality products, exceptional customer service, and long-term partnerships. We believe our success starts with our people, and we're committed to providing a collaborative environment where employees can grow professionally while making a meaningful impact on our customers' success. Position Overview Flamingo Holland is seeking an enthusiastic, relationship-driven Account Manager to join our team. Your primary focus will be supporting and growing an established portfolio of customer accounts while becoming a trusted advisor to your customers. You will develop product knowledge, manage orders, and represent the company, working both independently and collaboratively within our close-knit office environment.
Key Responsibilities Relationship Management :
Build, strengthen, and maintain relationships with an established portfolio of professional growers by providing exceptional customer service, understanding their unique needs, and supporting their success.
Develop Product Knowledge :
Learn Flamingo Holland's product lines and provide customers with information regarding product availability, planting schedules, growing considerations, and crop times. No horticultural experience? No problem. We provide hands-on training and ongoing support to help you succeed.
Order Management :
Guide customers through the ordering process, from providing quotes and availability to confirming orders, maintaining clean data in our Odoo ERP system, and scheduling ship dates for timely product delivery. Company-Sponsored Travel (5%•10%): Visit customers to strengthen relationships, better understand their businesses, provide ongoing support, and develop your industry knowledge. This includes occasional overnight regional travel (such as to Northern California) approximately every 6 to 8 weeks.
Represent Flamingo Holland :
Represent the company professionally at customer sites, industry trade shows, and networking events while building lasting relationships throughout the horticulture industry.
Stay Informed :
Monitor customer feedback, industry trends, and market conditions to support customer success and identify opportunities for continued business growth. Successful Traits Passion for building long-term customer relationships. Professional, friendly, and confident communication skills. Excellent organization and meticulous attention to detail. Comfortable splitting time between an office environment and being out in the field with customers. Ability to manage multiple priorities while maintaining accuracy and meeting deadlines. Strong follow-through and a deep commitment to exceptional customer service. Collaborative mindset with a strong willingness to support teammates. A curious mind with a genuine desire to learn and grow. Qualifications Previous experience in account management, wholesale sales, customer service, or a related business-to-business (B2B) role is preferred. Experience within the horticulture, agriculture, nursery, greenhouse, floral, or related industries is a plus, but not required. Proficiency with Microsoft 365 (Outlook, Excel, Word, and Teams). Experience using ERP software is a plus (Odoo experience is a major plus). Excellent organizational, communication, and time management skills. Ability to work independently while collaborating effectively with internal departments. Valid driver's license with a clean driving record and the ability to travel as required. Why You'll Love Working Here At Flamingo Holland, relationships are at the heart of everything we do. We take pride in building lasting partnerships with our customers, and that same commitment extends to our team. As a member of our close-knit office, you'll work alongside supportive colleagues who value collaboration, professionalism, and continuous learning. We believe in providing the training, tools, and encouragement our employees need to grow and succeed. If you're looking for a career where your work makes a tangible difference, your contributions are directly valued, and your relationships with customers and teammates matter, you'll feel right at home at Flamingo Holland.
$55,000•$85,000 base salary, dependent on relevant experience (we are open to all levels of experience) . Performance based bonuses. Comprehensive hands-on training and ongoing professional development. Supportive, collaborative team environment. Travel expense coverage and cell phone allowance. Medical, dental, vision, and life insurance. 401(k) with company matching and profit sharing. Paid vacation, sick leave, and 11 paid holidays. Ready to Grow With Us? If you're looking for a career where you can build lasting customer relationships, continue learning, and become part of a company that values teamwork, quality, and exceptional service, we'd love to meet you!
To Apply:
Please submit your resume along with a brief cover letter explaining why you're interested in joining the team at Flamingo Holland and what makes you a great fit for this opportunity.
Pay:
$55,000.00•$85,000.00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Vision insurance
