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Domino Realty Management Co
Customer Service Manager
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Based on California data
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What they do
A Customer Service Manager manages staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$86,682 / year median in California
-2% projected decline
Job Description
Customer Service Manager Domino Realty Management Co Walnut Creek, CA Job Details Full-time $23 - $25 an hour 21 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Teamwork Interpersonal skills Writing skills Attention to detail Time management Full Job Description Job Overview We are seeking a dynamic and personable Customer Service Professional to join our team. This role is vital in building strong relationships with our Tenants. The ideal candidate will possess excellent communication skills and a proactive approach to engaging with customers. This position requires a standard 40 hour work week to include working Saturdays and Sundays from 9:00 am - 6:00 pm . Duties Strong customer service skills with the ability to build rapport quickly, listen actively, and respond professionally to the needs of prospects, residents, and team members. Strong organizational and time-management skills with the ability to meet deadlines. Excellent attention to detail, particularly in written communication (spelling and grammar). Knowledge of Yardi or similar property management software preferred. Intermediate skill level in Microsoft Office Suite (Word, Excel, Teams, and other relevant software applications or tools). Positive attitude, strong interpersonal skills, and the ability to work collaboratively in a team-oriented environment. Must be able to work weekends, evenings, holidays and flexible hours as needed. Identify customer needs and recommend appropriate products or services to meet those needs Engage with potential and existing clients through various channels, including phone calls, emails, and face-to-face interactions, including phone call reminders for package pick up at the Package lockers. Monitor clubhouse and other common areas. Assist residents with lease renewals, transfers, and move-outs, ensuring seamless transitions and a positive resident experience. Assist with collection of rent payments and accounting questions Maintain accurate records of customer interactions and sales activities in the company database Communicate daily with management team Represent Park Regency professionally through dress and upbeat, positive attitude Minimum 2 years of Customer Service Experience is