Part - Time Center Director Sylvan Learning Center of Yorba Linda, CA Yorba Linda, CA Job Details Part-time $21 - $24 an hour 9 hours ago Qualifications Staff supervision Teamwork Customer relationship building Interpersonal skills Team leadership Writing skills Coaching Presentations for conferences or internal meetings Content editing In-person customer service Financial statement analysis Word embeddings Team development Profit & loss Math Bachelor's degree Financial report interpretation Working with students Data entry Organizational skills Personnel management in education Financial statement interpretation Financial performance measurement Productivity software Profit and loss analysis General management Consultative selling Staff development Full Job Description

GENERAL SUMMARY

The Center Director is responsible for managing the overall customer experience, sales, and local marketing strategies of the Center to achieve performance goals and grow the Center. The Center Director is also responsible for managing the day-to-day Center operations to ensure a consistent, quality educational experience for Sylvan customers while managing costs. He/she ensures that policies and procedures are executed according to Sylvan standards. The Director manages and coaches Center staff and serves as the principle point of contact for the Franchisee.

ESSENTIAL JOB FUNCTIONS

Ensures timely and high quality personal customer service response to all calls and walk-in inquiries; Ensures calls get answered during business hours Manages the day-to-day operation of the Center Meets sales and expense financial targets Monitors and tracks Center performance, Profit and Loss controls, revenues, expenses, and fee collection; Recommends and implements interventions to improve performance Selects, develops, motivates, and monitors Center staff; Conducts regular performance reviews Reviews all corporate communication and ensures communications flow to the Center's staff Supports Director of Education with ensuring good instructional management Confers with customers at each stage of the customer lifecycle; Directs the sales and service process throughout the customer lifecycle to keep customers enrolled Promotes financing options that meet the customer's needs and manages the application/closing process Manages marketing and sales activities to drive new enrollments Establishes and maintains collaborative relationships with teachers, educational specialists and other school administrators and parent/teacher organizations Conducts school visits to establish and maintain relationships with school personnel for partnership and marketing purposes Ensures the professional appearance of the Center according to Sylvan standards Ensures adherence to established Sylvan operating standards with particular attention to student safety and well-being Tutors students in reading, writing, and/or math as needed

PERFORMANCE EXPECTATIONS AND INCENTIVE OPPORTUNITIES

This is a performance-based leadership position. The Center Director's performance will be evaluated based on clearly communicated expectations, including customer service, enrollment growth, sales, customer retention, staff management, instructional support, Center operations, and local marketing efforts. The position includes an initial 90 day introductory evaluation period with additional performance reviews at apporximately 3- and 6-month intervals. Continued employment dependent upon consistently meeting the responsibilities and performance expectations of the position. Performance concerns will be addressed through feedback, coaching, and appropriate corrective action when necessary. Strong performance may qualify the employee for additional bonuses or performance-based incentives. Any bonus or incentive is discretionary, may depend on established Center goals and business results, and is not guaranteed.

KNOWLEDGE REQUIRED

Four year degree required A minimum of three years of customer service experience; Retail sales experience preferred Experience using Microsoft Office and other standard business applications used by the Center, including current social media tools Experience using Microsoft Word and other standard business applications used by the Center Knowledge of general office equipment such as copiers, printers, and office phones Experience using social media (Facebook, Twitter, etc.) preferred Familiarity with instructional technology and tablet computers preferred

APPLICATION REQUIREMENTS A

cover letter is required to be considered for this position. Please include a brief cover letter explaining your interest in the Center Director role, your experience working with children and/or families, and any relevant leadership, customer service, sales, or education experience. Schedule & Availability Requirement This position requires a flexible schedule, including afternoons, evenings, and Saturdays. Saturday availability is required. Candidates must be available during the following operating hours: Monday through

Friday:

1:00-7:00 p.m.

Saturday:

10:00 a.m.-2:00 p.m. These hours represent the required availability window and do not guarantee that the employee will be scheduled for every listed hour. Actual hours and shifts will vary based on enrollment, staffing, and the operational needs of the Yorba Linda and Orange Centers. Saturday availability is required.

SKILLS AND ABILITIES REQUIRED

Strong customer service, interpersonal, and communication skills; Outgoing people-oriented approach preferred Proven ability to effectively use customer service and consultative sales skills to establish and build relationships Proven sales skills with a strong sense of urgency Proven ability to supervise, coach, and develop Center staff Strong presentation skills for small group opportunities Ability to track and interpret business metrics and financial statements Strong analytical and problem solving skills Strong word processing, data entry, and other administrative skills Strong organizational skills; Proven ability to manage multiple tasks and be flexible Proven ability to communicate effectively in writing; Ability to proofread and edit copy Ability to work collaboratively; Strong team player Ability to work a flexible schedule, including evenings and weekends Ability to occasionally lift and/or move up to ten pounds The above statements are intended to describe the general nature and level of work being performed. They are not intended to be a complete list of all job responsibilities or skills, knowledge and abilities required.

Pay:

$21.00 - $24.00 per hour Expected hours: 25.0 - 35.0 per week

Work Location:

In person