Service Coordinator

Description:

Job Summary:

The Service Coordinator plays a critical role in supporting Euroline Steel Windows' commitment to quality, precision, and exceptional customer experience. This position is responsible for coordinating service requests, scheduling field service activities, and ensuring timely and effective resolution of post-installation needs. Working cross-functionally with Sales, Project Coordinators, Production, and Field Service teams, the Service Coordinator ensures clear communication, accurate documentation, and seamless execution of service-related work. This role requires strong organizational skills, attention to detail, and a proactive approach to problem-solving in a fast-paced, high-end custom manufacturing environment. The ideal candidate thrives in a collaborative setting, maintains a customer-first mindset, and upholds Euroline's standards of craftsmanship, responsiveness, and operational excellence.

Requirements:

Responsibilities:

Respond to customer emails promptly. Prepare service quotes. Order parts and materials. Schedule and manage the service team's workflow. Assist clients with product support and planning. Maintain client relationships. Input data and investigate service issues.

Requirements:

1-2 years of customer service or coordination experience. Strong communication and organizational skills. Proficiency with Microsoft Office or similar software. Familiarity with window and door adjustments or installations. Industry experience in windows and doors is a plus.