A Retail Customer Service Manager manages staff that provide customer service for a retail store. Assists staff as needed, or deals directly with customers. Implements policies with regard to store products and merchandise. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
Open sharing options Boutique Director-Aspen Commercial Aspen, US Permanent Apply Now Save Saved Jobs Buccellati Boutique Director-Aspen Reference code:
JR132510
Responsibilities Boutique Management Responsible for achievement of annual Boutique sales goals across all product categories Enhance quality and maintain integrity of the Buccellati image in the boutique's market. Initiate activities for new product launches, events and activities to enhance visibility in the market and increase net sales. Entrepreneurial spirit and go getter attitude to build the business in the market. Lead all aspects of the process of staffing and scheduling of associates, and ensure compliance with payroll budgets Ensure and develop the Visual Merchandising for the Boutique to be in line with brand direction and advertising campaigns in partnership with Director of Retail and HQ. Problem solve and develop strategies that support the Boutique's service, efficiency, and productivity Client Relations Ensure that all Clients experience outstanding service at all times Generate new clients while retaining and building existing client relationships through events, brand awareness, and relationship based experiences. Actively developing new and innovative business ideas focusing on Business developing through partnerships. Leveraging relationships for the brand to elevate the experience. Prioritize and coordinate events with Senior Leadership team to increase traffic in the Boutique and improve sales Lead all operational processes in partnership with the Operations Manager including: Shipping & Receiving, Inventory and Aftersales to minimize stock loss and increase customer service Operations Along with the Assistant Manager/Operations personnel manage optimal levels of inventories and model stock in coordination. Partnering with the Assistant Manager/Operations personnel performing inventories, cycle counts and QC of all product for sale to be in A1 condition. Reducing risk of damage to stock and ensuring accurate stock counts with no losses. Partner with the Customer Service Department to receive stock in a timely manner. Provide the highest levels of customer service to support the growth of sales. Adhere to and supervise compliance of established policies and procedures, such as safekeeping of Company funds and property, personnel practices, security, sales and record-keeping procedures, and overall maintenance of the store. People Management Identify success profiles and talent planning in order to define career paths and promote advancement, while monitoring and supervising Boutique team members. Lead team to develop Sales Associates to go above and beyond around client development and individual sales goals. Develop store personnel's performance goals and, update management through reporting mechanisms. Conduct regular management touch bases to review performance, operations, and employee relations issues, and to develop overall business strategy. Actively offer feedback, coaching and mentoring for the team on an on going basis. Develop product knowledge in coordination with Retail Academy Qualifications Bachelor Degree in Related field required 5-7 years Management Experience required Excellent understanding of the luxury client experience Luxury Retail or Hospitality experience is a must Fine Jewelry experience is a plus Capacity to manage several projects simultaneously and in a timely manner Strong computer skills: SAP, Excel, Word, Power Point Excellent written, verbal, and interpersonal communication skills Flexibility to work on evenings, weekends and holidays, on and off site as needed Ability to spend long periods of time standing, lift 25 lbs Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.
Salary Range:
$130,000 to $135,000 (annual) This role is eligible for bonus and commission. Similar Jobs Boutique Director Save Saved Bal Harbour, United States of America Buccellati National Wholesale Director Save Saved New York, United States of America Buccellati Boutique Manager Save Saved Geneva, Switzerland Buccellati From the past to the future Buccellati blends craftsmanship with a modern spirit of refinement. Every creation reflects our legacy of sophistication and timeless beauty. LEARN MORE
