Find Jobs
Find Jobs Near You – Available Work in Your Location
Skip to job details
C
Confidential
Dispensary Manager - REC+MED
Career Insights for Retail Customer Service Manager
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on Colorado data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Retail Customer Service Manager manages staff that provide customer service for a retail store. Assists staff as needed, or deals directly with customers. Implements policies with regard to store products and merchandise. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$52,330 / year median in Colorado
+20% projected growth
Job Description
We are a fast-growing medical and recreational cannabis dispensary looking for an experienced Dispensary Manager to join our team and help lead us through an exciting period of growth. This is not an entry-level management position. We are looking for someone who has hands-on cannabis industry experience and a proven track record of successfully managing another cannabis retail store . The ideal candidate understands the unique demands of cannabis retail, knows how to lead a team, drive sales, maintain compliance, and create an exceptional customer experience. What You'll Do As Dispensary Manager, you will be responsible for the day-to-day operation and performance of the store, while helping build the systems, team, and culture needed to support continued growth.
Key responsibilities include:
Oversee all day-to-day dispensary operations Lead, train, coach, and motivate a team of budtenders and retail staff Drive sales and consistently work toward revenue goals Monitor store performance, KPIs, inventory, and employee productivity Create an exceptional customer experience and maintain high service standards Ensure the dispensary operates in full compliance with all applicable cannabis regulations Manage inventory, receiving, transfers, audits, and inventory reconciliation Maintain accurate records and ensure compliance within METRC Use METRC confidently for day-to-day inventory and compliance operations Develop and implement procedures that improve efficiency and profitability Manage scheduling, attendance, and employee performance Handle customer concerns and resolve issues professionally Work closely with ownership/leadership on sales strategy, promotions, staffing, and store growth Maintain a clean, organized, professional, and compliant retail environment Lead by example and create a positive, accountable, team-oriented cultureWhat We're Looking For Required:
Previous cannabis industry experience Previous experience managing a cannabis dispensary/retail store Proven ability to lead and manage a retail team Hands-on experience using METRC Strong understanding of cannabis inventory and compliance requirements Demonstrated ability to drive sales and improve store performance Strong organizational and problem-solving skills Excellent communication and customer-service skills Ability to work in a fast-paced, rapidly changing environment Strong attention to detail and accountability Ability to work independently while also collaborating with ownership and the management team The Ideal Candidate We're looking for someone who is more than a supervisor—we want a leader and operator . The right person understands that running a successful dispensary requires balancing sales, customer experience, employee performance, inventory control, and compliance every single day. You should be comfortable looking at store numbers, identifying opportunities, holding a team accountable, and taking initiative without needing to be told what to do. Most importantly, we're looking for someone who has already successfully managed a cannabis retail operation and is ready to take on a larger role with a growing company. Why Join Us? We're in a significant growth phase, and this position provides an opportunity to have a direct impact on the future of the company . You'll have the opportunity to help shape our team, improve our operations, increase sales, and build the systems that will support our continued growth. If you're an experienced cannabis retail manager who is ready to take ownership of a store and help build something bigger, we'd like to hear from you. Please submit your resume and tell us about your previous cannabis management experience.Pay:
$22.00 - $30.00 per hour Expected hours: No less than 40.0 per weekBenefits:
Employee discount Flexible schedule Paid time offWork Location:
In personBenefits
- Paid Time Off (PTO)
- Flexible Work Schedules
- Dental Insurance
- Discounts/Reimbursements