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ADI Global Distribution

Sr Account Manager

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What they do

A Customer Service Account Manager manages customer service for assigned customer accounts. Provides a point of contact for customers and manages communication regarding customer orders and accounts. Handles customer service requests and maintains account and order records.

$82,477 / year median in the U.S.

-14% projected decline

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Job Description

Sr Account Manager ADI Global Distribution - 3.3 Milford, CT Job Details Full-time $65,173.87 - $110,971.73 a year 1 day ago Benefits AD&D insurance Disability insurance Health insurance 401(k) Paid time off Life insurance Qualifications Deal closing Managing customer accounts Customer relationship building Microsoft Outlook Presentation software Professional ethics Employee relationship building Client relationship development Security system sales Salesforce Cloud Driver's License Customer engagement Sales management systems proficiency CRM system proficiency Closing sales leads Full Job Description ADI Global Distribution is hiring an Sr Account Manager who will increase market share, uncover new opportunities, and drive the kind of sales that result in long-term customer relationships. ADI is North America's leading wholesale distributor of security and low-voltage products. We are passionate about helping customers prosper in this exciting and growing marketplace. We understand the business of customer service but more importantly, we know that our people are our greatest asset . We take pride in having the largest and most well-trained team of sales and technical professionals that can help customers. Are you ready to be the reason we are considered the best in the industry? Apply today and learn more about our culture of performance, customer service, and employee development.
What You Will Do:
Increase Market Share by performing sales efforts to convert potential customers to ADI customers. Strengthen current customer relationships by supporting customer service efforts, conducting follow-up calls, educating customers about new product lines, and keeping abreast of new developments in the industry. Proactively drive market intelligence gathering, uncover growth opportunities, and deliver sales wins. Ensure positive relationships within the ADI organization to encourage team sales and create priority service for customers. Implement various customer training to drive sales growth in assigned territory.
YOU MUST HAVE
2+ years of sales experience:
CCTV, IP, AV
technologies,
Security, and Fire:
Successful track record of managing and selling in the security industry in a distribution model. Valid Driver's License, clean motor vehicle history, and a driving record in good standing Excellent selling, negotiating, and closing skills with the ability to build long-term business relationships Ability to learn quickly, process high call volume, and think outside the box Strong work ethic, do what it takes to get the job done approach while maintaining high business ethical standards Strong customer service, organization, and multi-tasking abilities Strong communication skills, both verbal and written Self-motivated, able to work independently without close supervision, and have a team mentality Proficient in Salesforce, Excel, Word, PowerPoint, and Outlook Ability to travel per business needs; up to 75%
WE VALUE
Significant experience in a Sales/Account Management related field Experience working with Freight, Telecom (data or cell), or Distribution Experience working at a Retail Office Supply store is a plus Salesforce experience is a plus Experience working with high-value daily spending and a large product profile Experience with large product profiles Ability to influence at varying levels across the organization Ability to handle multiple priorities and navigate in a highly matrixed environment
WHAT'S IN IT FOR YOU
Competitive compensation with uncapped commission. Comprehensive benefits, generous PTO, and RRSP with company matching program eligible from day 1 Opportunity to learn the business of a leading distributor of security, AV, and low-voltage products serving more than 100,000 customers globally #LI-FH1 #remote