A Customer Service Account Manager manages customer service for assigned customer accounts. Provides a point of contact for customers and manages communication regarding customer orders and accounts. Handles customer service requests and maintains account and order records.
Oxford, CT Job Details Full-time 20 hours ago Benefits Travel reimbursement Health insurance Paid time off Opportunities for advancement Retirement plan Qualifications Managing customer accounts Customer communication Customer relationship building Client relationship development Flight operations Client retention Corporate aviation experience Sales management systems proficiency Aviation CRM system proficiency Productivity software
Full Job Description Description:
About Tradewind Tradewind Aviation is a leading Part 135 commuter and on-demand private charter operator with operational bases at the Waterbury/Oxford, CT (OXC), Westchester, NY (HPN), Stuart, FL (SUA) and San Juan, PR (SJU) airports. Founded by aviation enthusiasts in 2001 on the premise that all flights deserve the highest quality aircraft, crew, and service, Tradewind provides personal air travel—both private and scheduled service—throughout North America and the Caribbean. For more details visit www.flytradewind.com
ABOUT THE CANDIDATE / ROLE
The Client Services Account Manager will play a crucial role in ensuring the smooth execution of private charter flights, managing client interactions, and delivering unparalleled service from the beginning to the end of each trip. We pride ourselves on delivering exceptional service and ensuring every journey is extraordinary. As part of our commitment to excellence, we are seeking a dynamic and customer-obsessed individual to join our team as a Client Services Account Manager.
ESSENTIAL FUNCTIONS
Collect comprehensive trip details for private charter flights and scheduled service flights for Goodspeed and VIP clients, including client and passenger information, passport details, preferences, special requests, connecting flight information, and flight following point of contact. Ensure the billing information is complete, and payments are received according to terms. Coordinate, arrange, and confirm trip logistics such as catering, ground transportation, and special requests. Confirm all trip details are complete and send day-prior itineraries to charter clients. Monitor potential or actual operational issues (weather, mechanical, delays) and communicate effectively with clients. Act as a liaison between the Dispatch team and charter clients to provide accurate and timely updates. Follow up with charter clients after trip completion, create trip reports, and record any issues for resolution. Collaborate with the Finance team to resolve outstanding payment issues and report billable charter client expenses. Proactively engage with Goodspeed and VIP clients to ensure satisfaction. Provide coverage for Owner Services when necessary. Liaison to ground concierge teams for VIP and Goodspeed clients. Execute service recovery and communication for issues. Act as initial point of escalation for trip issues.
REQUIRED QUALIFICATIONS
Bachelor's degree in Business Administration, Hospitality Management, Aviation Management, or a related field preferred. 3-5 years of experience in client services, account management, or sales within luxury travel, aviation, or hospitality industries. Proven ability to build and maintain long-term client relationships with high-net-worth individuals and corporate partners. Strong understanding of private aviation operations, charter sales, and client logistics (experience in Part 135 or similar aviation environments a plus). Exceptional communication and interpersonal skills, with a polished, service-oriented demeanor. Demonstrated ability to manage multiple accounts and priorities in a fast-paced, detail-driven environment. Proficiency in CRM systems (e.g., Salesforce) and Microsoft Office Suite; experience with aviation booking platforms preferred. Collaborative and proactive team player with strong problem-solving and follow-up skills. Willingness to work flexible hours, including evenings and weekends, to accommodate client travel schedules.
Requirements:
PHYSICAL REQUIREMENTS
Prolonged periods of sitting at a desk and working on a computer Must be able to lift 15 lbs. at times.
WORKING CONDITIONS
Prolonged periods of sitting at a desk, use of computers and office equipment Indoor Office setting with standard lighting and temperature Tradewind Aviation offers a competitive pay and benefits program for full-time team members: Comprehensive health and voluntary insurance plans Retirement plan with company match Paid time off Standby travel on select Tradewind Aviation scheduled flights Discounted standby travel benefits on numerous major and regional US and international airlines A rewarding career path with opportunities for growth and advancement throughout the organization
