SAIC is a trusted leader in delivering advanced IT to Federal clients. We bring deep expertise in engineering, securing, and deploying cutting-edge technologies that support mission-critical operations. In this role you will work IT professionals actively solving problems for our customers. SAIC is seeking a Customer Engagement Analyst to serve as the front door integrator and primary engagement POC for external systems, data sources, and user communities seeking connection. This position provides a holistic interface role.

Job Duties include:

Track and coordinate customer inquires and escalations Help customers craft engaging communications Help customers organize and deliver external trainings Help customers organize and host events Work with stakeholders to craft guidance materials Collect requirements for and conduct data calls and surveys Work with stakeholders to craft Promotional Materials for display in HHS spaces Coordinate and host Monthly IT POC Meetings Coordinate and host Quarterly Customer Meetings 

TYPICAL EDUCATION AND EXPERIENCE

Bachelors degree and 0 years related experience or additional experience considered in lieu of Bachelors degree. 7+ years relevant experience US citizenship required and the ability to obtain and maintain a Public Trust with HHS Previous experience supporting government clients / agencies Demonstrated ability to guide customer partners through project engagements and communicate with stakeholders. Experience coordinating multi‑team technical and operational engagements. Ability to track, prioritize, and manage a portfolio of customer priorities.