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Careerhub Consultants Pte Ltd
Manager, Customer Experience and Renewals
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Job Description
Overview The Manager, Customer Experience and Renewals is responsible for managing and coaching a team to drive post-sale success, retention, and expansion, while overseeing operational strategies to optimize the customer journey. Responsibilities Manage and coach a team of Customer Experience Managers Drive post-sale success, retention, and expansion Oversee regional operational strategy Integrate AI-driven workflows to optimize the customer journey Skills & Qualifications Team Leadership Customer Success Renewal Sales SaaS Retention Commercial Negotiations Salesforce Generative AI LLM Utilization Experience At least 5 years of experience in Customer Success and Renewal Sales Minimum of 2 years in a direct people management role