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Aesthetics by Jennifer & IV Lounge Celebration

Front Desk & Client Experience Coordinator

Career Insights for Customer Experience Manager

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Scorecard

Based on Florida data

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What they do

A Customer Experience Manager manages processes used by a company to track customer interactions, improve customer service and build customer loyalty. Reviews sales and marketing interactions with customers. Gathers and analyzes customer feedback and designs practices to improve customer experience.

$52,524 / year median in Florida

+10% projected growth

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Job Description

Job Summary Aesthetics by Jennifer & IV Lounge Celebration is looking for an energetic, professional, and customer-focused Full-Time Front Desk Coordinator to join our growing team in the heart of Celebration, Florida. As the first person our clients see, you'll play a key roll in creating an exceptional patient experience from the moment they walk in through our doors.
What we are looking for:
Outstanding communication and customer service skills Warm, welcoming personality with phenomenal social skills Strong computer proficiency and the ability to quickly learn new software Understanding of client retention systems, CRM Excellent multitasking and organizational abilities Professional appearance and positive attitude Reliable transportation and punctuality Occasional Saturday availability is a plus Responsibilities Welcome and check in clients while providing exceptional customer service Answer phones, schedule appointments, and manage multiple calendars Respond to emails and other corespodance as needed Process payments and assist with retail sales Keep the front office organized and running efficiently Assist with creating social media content by capturing photos and videos, posting stories, and helping keep our Meta pages active Support providers and staff to ensure a seamless client experience Position Details Full Time Competitive pay based on experience Opportunity for bonus and employee discounts Fun, team-oriented work enviroment Located in beautiful Celebration, Florida If you love connecting with people, are highly organized, enjoy social media, and want to be part of a growing luxury medical spa and IV lounge we'd love to hear from you! To help us get to know you, please include a brief paragraph telling us why you'd be a great fit for our team. Applications without an introductions may not be considered.
Pay:
$20.00 - $26.00 per hour
Benefits:
Employee discount
Work Location:
In person