A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
Join a Team with Heart At Visiting Angels, we believe exceptional care begins with exceptional people. Our Administrative Assistant is a key member of our office team — supporting caregivers, clients, and families with professionalism, compassion, and a commitment to excellence. If you enjoy helping others, thrive in a fast‑paced environment, and want to be part of a mission‑driven team, this role may be the perfect fit.
What You'll Do:
Scheduling & Care Coordination Support You will be cross‑trained in scheduling and serve as a backup scheduler, including vacation coverage.
Responsibilities include:
Assisting with coordinating caregiver schedules and updating real‑time schedule information Communicating day‑to‑day scheduling updates with caregivers and clients Monitoring shift check‑ins and assisting with corrections to support accurate billing and payroll Participating in the on‑call rotation to support after‑hours needs Maintaining calm, professionalism, and clear communication during urgent situations Lead Management & Quality Assurance You will support the client experience from the very first interaction: Taking prospect lead sheets, entering information into CareLink, and scanning/uploading documents Completing quality assurance follow‑up with leads and new clients within two weeks of starting service Ensuring all lead documentation is accurate, complete, and properly transitioned File Management & Compliance You will help ensure our caregiver and client files are complete, compliant, and audit‑ready, supporting both recruitment and operations: Ensuring caregiver files are complete, correct, and updated in a timely manner Ensuring client files are complete, correct, and transitioned promptly Ensure adequate Registrant Onboarding Packets and New Client Intake Packets are on-hand Supporting AHCA compliance, including adding/removing caregivers from the registry and preforming audits Maintaining strict confidentiality of all client, caregiver, and company information Office Support, Events & Relationship Building As a key member of the office team, you will: Answer phones and greet visitors with warmth and professionalism Assist with general office tasks and special projects as directed Oversee the timely sending of client and caregiver birthday and sympathy cards Partner with management to support caregiver appreciation events, marketing events, and other community engagement activities Maintain a polished, professional appearance that reflects our brand Communicate clearly, respectfully, and compassionately with clients, caregivers, and team members What You Bring High school diploma required; additional education in business or related fields preferred Experience in an office or customer service environment Strong communication skills — warm, clear, and professional Proficiency in Microsoft Office Excellent organization, accuracy, attention to detail, and follow‑through Ability to multitask while maintaining composure Ability to work the on-call rotation which will include the weeknight and weekend coverage Reliable transportation Why You'll Love Working With Us A supportive, mission‑driven team that values your contribution Opportunities for cross‑training, growth, and professional development A workplace rooted in dignity, respect, and compassion Competitive hourly pay The chance to make a meaningful difference every day
