Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they re free to grow, lead, and innovate. You ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you re not just improving clients' risk profiles, you re building trust. You ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. Overview At Gallagher, we re united by a commitment to excellence and a passion for helping businesses grow, communities thrive, and people prosper. As a Personal Lines Client Service Manager I, you ll play a key role in delivering high-quality service to our clients, ensuring their needs are met with care and precision. This is your chance to join a team that values collaboration, innovation, and your professional growth. How you'll make an impact In this role, you ll manage a portfolio of accounts, building strong relationships with clients and ensuring their needs are met with exceptional service. You ll work closely with our Production team to lead the renewal process, delivering tailored solutions that align with client goals. Whether it s securing existing business, driving the sale of additional services, or coordinating resources to address risk management needs, your work will directly contribute to client satisfaction and retention. You ll also act as a trusted point of contact for clients, stepping in when Producers or Account Executives are unavailable. Here s what you ll do: Build and maintain strong client relationships through ongoing care and communication. Partner with internal teams to deliver timely, high-quality solutions. Support Producers and Account Executives in managing client accounts. Drive client retention and satisfaction by addressing their unique needs. About You You ll hold a bachelor s degree or equivalent experience (0+ years in client service or claims management) OR a high school diploma/GED with 3+ years of relevant experience. You ll hold a Producer s License and use Microsoft Office tools proficiently. You ll take a proactive approach to managing multiple priorities and engaging in consultative discussions. You ll explain complex issues in simple terms and work independently to achieve goals. You ll benefit from previous insurance knowledge and experience managing client relationships, along with financial acumen (preferred but not required). Compensation and benefits At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page . Competitive compensation Comprehensive benefits programs designed to support your well-being Career development opportunities and ongoing learning A collaborative, people-first culture with accessible leadership The opportunity to do meaningful work with global reach and local impact At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles. Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)