Customer Service Manager

Customer Service Manager Climate Experts Air, Plumbing & Electric - 4.7 Melbourne, FL Job Details Full-time $85,000 - $95,000 a year 2 days ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Retirement plan Qualifications Team development Hiring Driver's License Driving Training & development Full Job Description

NOW HIRING

Customer Service Manager | $85,000-$95,000+ Earning Potential Climate Experts — Melbourne, FL | Locally Owned & Growing Fast Are you a customer service leader who can coach a team, defuse an angry customer, drive retention, and still pick up the phone during a busy afternoon without missing a beat? Climate Experts is looking for a Customer Service Manager who leads from the front, takes full ownership of the customer experience, and has the tech chops to back it up. You're the person who knows the CRM inside and out, tracks what the marketing dollars are actually doing, and keeps our AI and technology systems running the way they should. $60,000-$70,000 base salary depending on experience Monthly performance bonuses — total earning potential $85,000-$95,000+ Full benefits: Health, Dental & Vision 401(k) retirement plan Locally owned — your decisions actually matter here

ABOUT CLIMATE EXPERTS

Climate Experts is a fast-growing, family-owned home services company serving Brevard County and surrounding areas. We built our reputation on doing right by the customer every single time. As we scale, we need a leader who protects that reputation, develops our customer service team, and drives the kind of experience that turns a one-time caller into a customer for life.

THE ROLE

This is a high-ownership position for someone who thrives in a fast-paced environment, isn't afraid of conflict, and knows how to get the best out of a team. You'll run the entire customer service department, manage our Home Depot lead generation program, oversee marketing campaign tracking, and manage the technology and AI systems that keep our operation running. If phones going crazy, a customer escalation landing in your lap, and a ServiceTitan report due all at the same time sounds like a good day — this role is for you.

WHAT YOU'LL OWN

Customer Service & Team Leadership Directly manage and develop all CSRs — hiring, coaching, training, and accountability Run daily huddles and weekly L10 meetings to keep the team aligned and performing Conduct bi-weekly 1-on-1s and formal performance reviews Handle terminations and performance improvement plans when needed Be on the phones during overflow hours — you lead by example, not from behind a desk Customer Experience & Retention Own all customer escalations and resolve complaints with speed and professionalism Manage the Climate Experts MVP membership plan — enrollments, renewals, and retention Monitor and respond to Google and social reviews Drive customer experience standards across every touchpoint Develop and execute strategies to improve retention and reduce churn Home Depot Lead Generation Program Manage and develop our in-store Home Depot lead generators Run regular trainings and visit store locations to keep the team sharp Handle complaints, HR paperwork, and compliance for this team Track KPIs and report performance — hits and misses Attend required Home Depot program meetings and represent Climate Experts professionally Marketing & Technology Track and report on marketing campaign performance across all active channels Manage and optimize AI systems used for customer communication and lead follow-up Own ServiceTitan as a power user — booking rates, CSR scorecards, membership tracking, campaign tagging, and reporting Collaborate on local marketing initiatives, promotions, and retention campaigns Drive review generation strategy and online reputation management Support customer-facing messaging and retention offers Pull reports, read the data, and make decisions based on what the numbers say

WHAT WE OFFER

$60,000-$70,000 base salary depending on experience Monthly performance bonus — total earning potential $85,000-$95,000+ Health, Dental & Vision insurance 401(k) retirement plan Paid time off Company expense card Nexstar coaching and leadership development investment A culture built on accountability, growth, and doing right by the customer

WHAT WE'RE LOOKING FOR

3+ years of customer service management experience — home services, hospitality, or retail operations preferred Proven track record leading and developing a team Exceptional phone presence — you can de-escalate an angry customer and close a membership in the same hour Highly tech-savvy — you learn new software fast and you actually enjoy it ServiceTitan power user or the ability to become one quickly — this is non-negotiable Experience managing or working alongside AI tools, CRM automation, or digital communication systems Comfortable pulling reports, reading data, and making decisions based on what the numbers say Strong marketing instincts and experience with online reputation management Not afraid of conflict — you handle hard conversations with confidence and professionalism Valid driver's license — you'll be visiting Home Depot locations regularly Local to Brevard County Someone who takes ownership, holds standards high, and leads by example

SCHEDULE

Monday-Friday, 8:00 AM-5:00 PM in office. Phone availability weekdays 5:00-9:00 PM and weekends for team support and customer escalations as needed. Ready to Own the Customer Experience? If you're the kind of leader who loves developing people, takes customer experience personally, is wired for technology, and wants to be rewarded for what you build — we want to hear from you. Check out this video from our team on what it's like to work at

Climate Experts:

https://www.youtube.com/watch?v=qNlWYrQq7WM

NOW HIRING

Customer Service Manager | $85,000-$95,000+ Earning Potential Climate Experts — Melbourne, FL | Locally Owned & Growing Fast Are you a customer service leader who can coach a team, defuse an angry customer, drive retention, and still pick up the phone during a busy afternoon without missing a beat? Climate Experts is looking for a Customer Service Manager who leads from the front, takes full ownership of the customer experience, and has the tech chops to back it up. You're the person who knows the CRM inside and out, tracks what the marketing dollars are actually doing, and keeps our AI and technology systems running the way they should. $60,000-$70,000 base salary depending on experience Monthly performance bonuses — total earning potential $85,000-$95,000+ Full benefits: Health, Dental & Vision 401(k) retirement plan Locally owned — your decisions actually matter here

ABOUT CLIMATE EXPERTS

Climate Experts is a fast-growing, family-owned home services company serving Brevard County and surrounding areas. We built our reputation on doing right by the customer every single time. As we scale, we need a leader who protects that reputation, develops our customer service team, and drives the kind of experience that turns a one-time caller into a customer for life.

THE ROLE

This is a high-ownership position for someone who thrives in a fast-paced environment, isn't afraid of conflict, and knows how to get the best out of a team. You'll run the entire customer service department, manage our Home Depot lead generation program, oversee marketing campaign tracking, and manage the technology and AI systems that keep our operation running. If phones going crazy, a customer escalation landing in your lap, and a ServiceTitan report due all at the same time sounds like a good day — this role is for you.

WHAT YOU'LL OWN

Customer Service & Team Leadership Directly manage and develop all CSRs — hiring, coaching, training, and accountability Run daily huddles and weekly L10 meetings to keep the team aligned and performing Conduct bi-weekly 1-on-1s and formal performance reviews Handle terminations and performance improvement plans when needed Be on the phones during overflow hours — you lead by example, not from behind a desk Customer Experience & Retention Own all customer escalations and resolve complaints with speed and professionalism Manage the Climate Experts MVP membership plan — enrollments, renewals, and retention Monitor and respond to Google and social reviews Drive customer experience standards across every touchpoint Develop and execute strategies to improve retention and reduce churn Home Depot Lead Generation Program Manage and develop our in-store Home Depot lead generators Run regular trainings and visit store locations to keep the team sharp Handle complaints, HR paperwork, and compliance for this team Track KPIs and report performance — hits and misses Attend required Home Depot program meetings and represent Climate Experts professionally Marketing & Technology Track and report on marketing campaign performance across all active channels Manage and optimize AI systems used for customer communication and lead follow-up Own ServiceTitan as a power user — booking rates, CSR scorecards, membership tracking, campaign tagging, and reporting Collaborate on local marketing initiatives, promotions, and retention campaigns Drive review generation strategy and online reputation management Support customer-facing messaging and retention offers Pull reports, read the data, and make decisions based on what the numbers say

WHAT WE OFFER

$60,000-$70,000 base salary depending on experience Monthly performance bonus — total earning potential $85,000-$95,000+ Health, Dental & Vision insurance 401(k) retirement plan Paid time off Company expense card Nexstar coaching and leadership development investment A culture built on accountability, growth, and doing right by the customer

WHAT WE'RE LOOKING FOR

3+ years of customer service management experience — home services, hospitality, or retail operations preferred Proven track record leading and developing a team Exceptional phone presence — you can de-escalate an angry customer and close a membership in the same hour Highly tech-savvy — you learn new software fast and you actually enjoy it ServiceTitan power user or the ability to become one quickly — this is non-negotiable Experience managing or working alongside AI tools, CRM automation, or digital communication systems Comfortable pulling reports, reading data, and making decisions based on what the numbers say Strong marketing instincts and experience with online reputation management Not afraid of conflict — you handle hard conversations with confidence and professionalism Valid driver's license — you'll be visiting Home Depot locations regularly Local to Brevard County Someone who takes ownership, holds standards high, and leads by example

SCHEDULE

Monday-Friday, 8:00 AM-5:00 PM in office. Phone availability weekdays 5:00-9:00 PM and weekends for team support and customer escalations as needed. Ready to Own the Customer Experience? If you're the kind of leader who loves developing people, takes customer experience personally, is wired for technology, and wants to be rewarded for what you build — we want to hear from you. Check out this video from our team on what it's like to work at

Climate Experts:

https://www.youtube.com/watch?v=qNlWYrQq7

WM Pay:

$85,000.00 - $95,000.00 per year

Benefits:

401(k) matching Dental insurance Health insurance Paid time off Retirement plan Vision insurance

Work Location:

In person