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Service Center Manager
Career Insights for Retail Customer Service Manager
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Scorecard
Based on Florida data
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What they do
A Retail Customer Service Manager manages staff that provide customer service for a retail store. Assists staff as needed, or deals directly with customers. Implements policies with regard to store products and merchandise. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$53,597 / year median in Florida
+20% projected growth
Job Description
Service Center Manager at Northwest Exterminating Co LLC Service Center Manager at Northwest Exterminating Co LLC in North Fort Myers, Florida Posted in about 6 hours ago.
Type:
Full-Time Job Description:
Ready for your next career opportunity? Look no further, The Mouse is looking to hire you! Join the team that invests as much in their teammates as they do their customers! Northwest was founded on the values of honesty, integrity, and excellence. Today these values still remain the core of Northwest Exterminating as we have grown from a family of 2 to a family of over 1,000 team members and multiple service centers throughout Georgia, Alabama, Tennessee, South Carolina, North Carolina, and Florida.
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•Responsibilities What your job duties will entail: Reflects the Northwest Way Responsible for the growth and expansion of the service center internally and externally Builds strong relationships and enhances lives of internal and external customers to create "Customers for Life" Plan, direct and coordinate the operations of a service center Administer and communicate corporate written and oral policies and procedures Monitor service center budget Manage service center to meet goals and objectives Trains, coaches and develops technicians, inspectors, helpers and office managers Control and maintain service center equipment, supplies, computers, vehicles, materials and chemicals Assist team of technicians on difficult assignments Assessment of customer pest control needs and delivery of service to customers' residential or business locations Sales of all Northwest services including wildlife control and mosquito, so that revenue goals are met Can communicate the value of service to customers and to "close the deal" What we expect from you: All we ask, is that you follow the
NORTHWEST
WAY and we can promise a long and fruitful career! As a NW teammate you serve as a NW Brand Ambassador, always focusing on the highest level of professionalism and image standards.
Qualifications Ideal Candidate:
2 to 4 years of experience in a Northwest service center Excellent knowledge of Northwest systems such as ServSuite, Point, Outlook, etc. Minimum of high school diploma or equivalent required Self-motivated and able to work in a fast-paced environment Acts with integrity by keeping commitments Serves as a Northwest Brand Ambassador, always focusing on the highest level of professionalism and image standards Excellent organizational, problem-solving, and customer service skills Demonstrate coaching and development ability through strong written and verbal communication Northwest is an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer