Customer Experience Manager and Events Coordinator Kahwa Coffee Roasting - 3.6 Saint Petersburg, FL Job Details Full-time From $40,000 a year 1 day ago Benefits Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Life insurance Qualifications Café experience Customer service Cash register Coffee experience Coffee shop experience Food service experience Full Job Description We're looking for a friendly, organized, and detail-oriented individual to join our team as a Customer Experience & Events Coordinator. This role blends front-facing customer service with event planning and administrative support, ideal for someone who thrives in a fast-paced, community-oriented environment.

Key Responsibilities:

Customer Service Serve as a welcoming point of contact for customers in person, by phone, and online (email/social media) Resolve customer questions, concerns, and complaints promptly and professionally Support loyalty program enrollment and engagement Gather and relay customer feedback to management Event Coordination Plan and execute events (tastings, community meetups, seasonal promotions, catering requests) Coordinate logistics with vendors, local partners, and staff for events Manage event calendars and timelines Support outreach for local partnerships and sponsorships Light Administrative Work Maintain organized records (customer inquiries, event details, vendor contacts) Assist with scheduling, ordering supplies, and basic data entry Support marketing efforts (flyers, social posts, email updates) as needed Help track inventory or supply needs related to events Filing and other admin office tasks as needed

Qualifications:

1+ years in customer service, hospitality, retail, or events preferred Strong communication and interpersonal skills Highly organized with good multitasking abilities Comfortable with basic office software (Google, Excel, POS systems, or similar) Positive, proactive attitude and a team-player mindset Experience in a coffee shop or food service environment a plus

Schedule:

In office at our office/production site in St Petersburg Mon-Fri 8am-4pm Some evening or weekend hours may be needed for onsite events

Job Type:

Full-time Pay:

From $40,000.00 per year

Benefits:

401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Application Question(s): When are you available to start?

Experience:

Customer service: 2 years (Preferred) Ability to

Commute:

Saint Petersburg, FL 33714 (Required)

Work Location:

In person