A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
Full-time Description McMichael Taylor Gray, LLC is currently seeking a Litigation Manager for our Peachtree Corners, GA office. The Litigation Manager oversees the Litigation Department, advancing their development of both technical proficiency and practical expertise to boost productivity and minimize losses.
Requirements Responsibilities:
Oversee all aspects of litigation cases from referral to resolution Lead and manage team to ensure high performance standards are met Identify opportunities to streamline, automate, and optimize departmental processes to increase efficiency. Monitor daily reports for team capacity and incoming volume. Monitor department calendar (hearings, discovery, absences, deadlines), employee schedules, and team coverage daily. Review internal audits and provide rebuttals monthly. Serve as the primary point of contact for clients, providing regular updates, answering inquiries, and addressing concerns related to ongoing litigation matters. Manage litigation budgets, allocate resources effectively, and monitor expenses to ensure cost-effective and efficient handling of cases. Complete weekly billing audits. Ensure compliance with legal standards, firm policies, and client expectations by conducting quality reviews of work product, providing feedback, and implementing improvements as needed. Communicate and enforce compliance updates. Conduct interviews and annual performance reviews. Manage conflict resolution, write-ups, and Performance Improvement Plans (PIPs). Address client and internal escalations promptly. Ensure completion of client steps daily.
Skills and Abilities:
Working knowledge of Default Operations industry standards including creditors' rights High school diploma or equivalent required; bachelor's degree in a related field preferred. A minimum of 5 years of experience in Litigation Management. Preferably familiar with client systems like Case Aware, Black Knight, and Tempo. Proficient in MS Office applications, including Outlook and Teams. Demonstrates a keen eye for accuracy and attention to detail. Capable of effectively prioritizing tasks and meeting tight deadlines. Prioritize tasks effectively in a fast-paced, high-volume environment. Demonstrate ability to work both independently and collaboratively within a team. Deliver exceptional internal and external customer service. Possess excellent professional communication skills for written and verbal interactions with all levels of personnel, including managers, attorneys, clients, and external vendors. Salary commensurate with experience. We offer a competitive benefits package including health, dental, vision and 401k.
ABOUT MCMICHAEL TAYLOR GRAY, LLC
McMichael Taylor Gray, LLC ("MTG") is a full-service default and creditors' rights law firm delivering quality, cost-effective legal services for financial institutions throughout most of the Eastern United States. The founding partners of MTG established a forward-thinking, client focused law firm, centered on an unwavering commitment to the following core values: Excellence Integrity Honesty Respect A successful candidate must pass a background check and be able to provide two professional references. All candidates will be subject to pre-employment screens and confirmation of eligibility to work in the United States. Candidates may also be subject to criminal and/or credit history checks and reference checks depending on the nature of the position for which they are applying. Consideration for employment with McMichael Taylor Gray LLC is conditional upon successful completion of these required standards. McMichael Taylor Gray, LLC is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.
