Overview ASI Southeast is seeking a Customer Service Training Coordinator to support the training and development of our Customer Service team. This position is responsible for communicating and coordinating training needs with the Customer Service Manager and individual team members. The Training Coordinator will identify training needs, assist with developing training materials and plans, coordinate training activities, and help ensure employees have the knowledge and resources needed to be successful in their roles Responsibilities Research current industry trends and stay up to date on developments within the industry. Assist with developing and maintaining training plans for team members. Provide training resources for existing and new employees. Coordinate training for new hires and group-specific training. Support and maintain sales group-specific training taught by other team members. Measure employee understanding and comprehension of training through tests, quizzes, and other evaluation methods. Maintain employee training records and documentation. Handle logistics for training activities and sessions. Create SOPs, job instructions, and other instructional materials for Customer Service team members. Schedule and conduct meetings with management to discuss training needs. Identify training topics and opportunities proactively. Perform other related duties as assigned. Skills Strong organizational and time-management skills with the ability to meet deadlines. Ability to work effectively with individuals across different levels of the organization. Proficient in Microsoft Office Suite and related software. Strong written and verbal communication skills. Ability to coordinate multiple training activities and priorities. Detail-oriented with strong recordkeeping and documentation skills. Ability to work independently as well as collaboratively with a team. This role offers a vibrant environment where your expertise will directly impact our ability to deliver exceptional customer experiences while advancing your career in project management, client services, and relationship management. Join us in empowering our teams to succeed!

Pay:

$24.00 - $29.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Tuition reimbursement Vision insurance

Work Location:

In person