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NP
Nixon Power Services
Major Accounts Coordinator
Career Insights for Customer Service Supervisor
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Based on Georgia data
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What they do
A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$54,399 / year median in Georgia
+1% projected growth
Job Description
We're seeking an enthusiastic, self-motivated professional to join our team as a Major Accounts Coordinator . In this role, you will assist with day-to-day coordination and support Nixon's strategic national accounts. Your primary focus will be to deliver outstanding customer service by providing timely updates, maintaining clear communication, and resolving issues efficiently. Additionally, you will manage the submission of customer orders while ensuring alignment with client expectations to foster long-term satisfaction and trust. Your role will be crucial in ensuring Nixon provides top-notch services and exceptional customer experience, fostering business growth and retention. We're looking for someone who is detail orientated and has strong organizational skills. The ideal candidate will work well across teams, is willing to learn and grow and exercises good judgement. What you'll be doing: Primary point of contact for key accounts and internal stakeholders including project management, sales, operations, and logistics. Proactively communicates to arrange, track, and coordinate service activities. Manage work orders in internal accounting systems (GP) and external eSystems. Update communications records in CRM, e-mail chains, and other forms as directed. Tracks and assesses service team's status and quality of work performed. Collects, reviews and processes documentation, including Field Service Reports (FSR's), subcontractor time, expenses, parts requests, and Request for Quotes (RFQ). Processes job quotes to and from key customers. Complete the invoice process and ensure costs are posted by corresponding service departments. Receive after-hour phone calls as required and implement any emergency service requests. Maintains and utilizes internal systems used to track schedules, performance, issues, and other pertinent information. Maintains written procedures and policies related to major accounts. What we're looking for: Minimum 3+ years of experience of customer experience required. Proficient in Microsoft Office Suite of programs. Strong communication skills both written and verbal. Exceptional customer service skills. Strong organizational skills. Ability to multi-task, prioritize, and manage time effectively with strong attention to detail. Strong math and analytical skills including calculations with fractions, decimals, rate, ratios, and percentages. What's in it for you? Competitive compensation package