A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
Office Lead Agile Cold Storage - 3.7 Macon, GA Job Details Full-time $20 - $23 an hour 3 days ago Qualifications Staff supervision Team supervision Customer order taking Productivity software Team motivation (leadership skill)
Full Job Description Office Lead Overview:
We are seeking an experienced Office Lead to join our team. The ideal candidate will be responsible for overseeing the daily operations of our office, managing administrative tasks, and ensuring the smooth functioning of the workplace.
Primary Responsibility:
Supervises Customer Service Representatives and provide problem resolution for customers, drivers, and warehouse operations.
Essential Functions:
1. Supervise team as they receive, audit and process emails, EDI's from customers regarding new orders. 2. Promote training on processes, technologies, customers, and AGILE company information. 3. Recognize operational bottlenecks, escalate issues, and provide potential solutions. 4. Check departments work accuracy for errors. Provides performance feedback and coaching. 5. Determine work procedures, prepares work schedules, and expedites workflow. 6. Responsible for developing, motivating, and supervising a world-class customer service team. Utilize individual and team meetings to provide coaching, motivation, and recognition. 7. Communicate and manage staffing adjustments according to need including coordinating the exchange or shifting of agents to other areas by communication with the corresponding management. 8. Other responsibilities as required.
Experience and Skills Qualifications/Additional Skills:
1. Associates/Bachelor's Degree or equivalent experience preferred, or an acceptable combination of education and experience 2. 3-5 years' work experience in Customer Service/Order Entry 3. 2-4 years' work experience in a Supervisory/Managerial role 4. Must have excellent time management skills 5. Must have excellent attention to detail 6. Demonstrable computer literacy, with Internet skills and general knowledge of business systems and MS Office Suite / Excel basic knowledge. 7. Ability to lead and direct others 8. Excellent problem resolution and follow-up skills 9. Ability to work in a fast-paced environment with a sense of urgency 10. Ability to supervise and motivate employees 11. Knowledge of federal, state, and local employment laws, such as Equal Employment Opportunity and Affirmative Action Preferred Skills Bilingual - Spanish Warehousing / USDA / Exporting knowledge Warehouse Management System experience - Billing, Invoicing, EDI, Order Entry, etc.
