Find Jobs
Find Jobs Near You – Available Work in Your Location
Skip to job details
AH
Anytime Heating Cooling & Plumbing
Lead Customer Engagement & Outreach Coordinator
Career Insights for Customer Service Supervisor
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on Georgia data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$54,399 / year median in Georgia
+1% projected growth
Job Description
Lead Customer Engagement & Outreach Coordinator Anytime Heating Cooling & Plumbing Marietta, GA Job Details $20 - $28 an hour 1 day ago Benefits Health insurance Dental insurance Vision insurance 401(k) matching Qualifications Customer communication Full Job Description Lead Customer Success Specialist We are looking for a motivated, customer focused Lead Customer Success Specialist with strong communication skills and a results driven mindset. This role goes beyond traditional customer service by managing our digital customer channels, driving service and maintenance bookings, and helping oversee the Customer Success team. What You'll Do Monitor customer inquiries through email, text, chat, website forms, Hatch, and Avoca . Communicate with customers and turn inquiries into booked service and maintenance calls . Follow up with customers and identify opportunities to increase bookings and retention. Own the customer inbox and ensure opportunities are responded to and followed through. Help lead and provide guidance to the Customer Success team. Track customer activity and bookings through ServiceTitan and other CRM systems. Partner with Dispatch and Operations to provide a seamless customer experience. Identify ways to improve booking volume, customer engagement, and digital processes. Take ownership of special projects and initiatives. What We're Looking For Experience in customer service, appointment setting, inside sales, call center, or a similar role. Strong communication and relationship building skills with a results driven approach to booking calls . Organized, proactive, and comfortable managing a high volume of customer interactions. Experience with ServiceTitan, Hatch, or Avoca is a plus . HVAC, plumbing, home services, or other service industry experience preferred but not required. Leadership, project management, or experience overseeing workflows is a plus. Positive attitude, strong work ethic, and ability to take ownership. Benefits Medical, dental, and vision 401(k) with company match Weekly pay Growth opportunities Award winning team and collaborative work environment