A Customer Service Manager manages staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
Bring your leadership and maintenance expertise to a team that rises to shine! At Dayrise Residential, we deliver exceptional service and build lasting relationships with our residents — and we want YOU to be part of it. As a Service Manager, you'll lead the maintenance team to keep our communities safe, beautiful, and operating at their best. You'll oversee repairs, preventive maintenance, vendor partnerships, and ready vacant homes for new residents — all while inspiring a positive, high-performing team.
Reports to:
Community Manager Who is Dayrise Residential? We are a team of professionals who deliver exceptional service and build long trusting relationships with our residents. We create an exciting and inspiring professional environment for team members to excel through collaboration and innovation. Why You'll Love Working at Dayrise Paid Time Off (including your Birthday!) Paid Holidays Paid Parental Leave Quarterly Bonuses Monthly Bonuses Competitive Rent Discounts Excellent Medical, Dental, Vision + HSA/FSA options 401(k) with Employer Match Cell Phone Allowance Growth & Advancement Opportunities — we invest in YOU Essential Duties and Responsibilities Lead and inspire a team of service technicians Manage work orders, preventive maintenance, and vendor services Ensure units and common areas are ready and maintained to our high standards Foster a safe, clean, and welcoming environment for residents Oversee budget management and compliance with all safety and regulatory standards Be part of the on-call rotation for emergency needs What you'll need to Succeed High school diploma or equivalent EPA Type I & II or Universal certification (required) Certified Pool Operator (CPO) certification (required) Valid driver's license 2-3 years of multifamily maintenance leadership experience Expertise in HVAC, plumbing, electrical, carpentry, and building systems Strong leadership, organizational, and customer service skills Proficiency with property management software (RealPage) and Microsoft Office Physical Requirements This role involves standing, walking, lifting, driving, climbing stairs, and working indoors and outdoors in all weather conditions. Work Schedule Full-time On-call rotation required Ready to Join Us? If you're passionate about property maintenance, leadership, and delivering exceptional service — Dayrise Residential is where you can thrive! We're proud to offer a supportive, inclusive environment where you'll be valued and empowered to shine.
E-Verify:
Our Company participates in E-Verify and will verify authorization to work in the U.S. Dayrise Residential is an Equal Opportunity Employer. All Dayrise Residential team members must successfully clear a background investigation to include but may not be limited to: criminal background check, pre-employment drug screening. Must be flexible and able to work varied schedule, including weekends and some holidays as required.
