Events and Customer Experience Manager Job ID:

303268

Location:

Statesboro, Georgia Full/Part Time:

Full Time Regular/Temporary:

Regular About Us Georgia Southern University is the state's largest and most comprehensive center of higher education south of Atlanta. With nearly 150 degree programs at the bachelor's, master's and doctoral levels, Georgia Southern has been designated a Carnegie Doctoral/R2 "high research" university and serves more than 29,500 students from all 50 states, Washington, D.C., Puerto Rico, and more than 100 countries. With four vibrant campuses - the Statesboro Campus, the Armstrong Campus in Savannah, the Liberty Campus in Hinesville, and the East Georgia Campus in Swainsboro - Georgia Southern offers a dynamic environment that encourages learning, discovery and personal growth. The University is accredited by the Southern Association of Colleges and Schools and has earned specialized accreditation from numerous professional and academic associations that set standards in their respective fields. Georgia Southern is an influencer and intellectual catalyst in southeast Georgia, a rapidly expanding region that is home to international companies such as Hyundai, Gulfstream and JCB, as well as the Port of Savannah and Georgia Ports Authority. With a focus on hands-on learning, Georgia Southern is supporting the demand for highly skilled workers by providing academic excellence and creative innovation in a supportive, student-centered environment that empowers the next generation of leaders to succeed. Beyond an ideal location, there is a place for you to work in an exciting environment abounding with opportunities for personal and professional growth. Named one of the Best U.S. Colleges by The Wall Street Journal, Georgia Southern is nationally recognized for the caliber of its academic programs and student experience. Georgia Southern University has also been recognized by Forbes as one of "America's Best-In-State Employers" for 2025. Location Statesboro Campus - Statesboro, GA Department Information Eagle Dining Services Job Summary The Events and Customer Experience Manager is responsible for developing and implementing strategies that enhance the overall dining experience for students, faculty, staff, and guests across Eagle Dining Services. This position focuses on understanding customer needs, improving the customer journey, coordinating engagement initiatives, and creating memorable dining events that strengthen participation and connection with the Eagle Dining program. The Events and Customer Experience Manager will collaborate closely with dining leadership, campus departments, and the Business and Finance engagement team to develop innovative programs, events, and communication strategies that promote the dining experience and support departmental goals. The position will monitor customer feedback and satisfaction, identify opportunities for improvement, coordinate event planning and execution, and use data and customer insights to continuously enhance the dining experience across all dining facilities. Responsibilities Develop and implement strategies to enhance the customer experience across Eagle Dining locations and customer touchpoints Analyze customer feedback, satisfaction metrics, and engagement data to identify trends and opportunities for improvement Monitor customer experience trends, industry best practices, and key performance indicators to recommend continuous improvements to dining operations and engagement Plan, promote, and evaluate dining events in collaboration with dining leadership and campus partners, maintaining documentation and using feedback to improve future programming Develop and coordinate a calendar of engaging dining events focused on student engagement, nutrition, culinary education, and community building Collaborate with dining leadership and campus partners to address customer concerns, improve service standards, and support a consistent dining experience Required Qualifications Educational Requirements Bachelor's degree from a four-year accredited college or university in Business, Marketing, Business Management, Public Relations, or a related discipline Required Experience Experience planning, coordinating, and executing events or engagement programs in a high-volume or customer-facing environment Progressively responsible experience in customer experience, hospitality, dining services, event management, student engagement, marketing, or a related field Preferred Qualifications Preferred Educational Qualifications Bachelor's degree in hospitality management, marketing, communications, business administration, event management, student affairs, or a related field Preferred Experience Experience in customer experience, hospitality, dining services, event management, student engagement, marketing, or a related field Experience planning and executing events or engagement programs in a higher education, hospitality, or customer-facing environment Experience using customer feedback, satisfaction data, or engagement metrics to improve programs and services Proposed Salary $46,513 - $58,141 This is an exempt position paid on a monthly basis. Required Documents to Attach Resume Cover Letter Schedule of Availability Two (2) Professional References Knowledge, Skills, & Abilities

ABILITIES

Consistently exhibit engaging customer service Ability to support various constituencies served by the University Proven proficiency with computers including Microsoft Office, Google, and/or applications as required for specific position Demonstrated ability to build collaborative relationships with students, campus partners, and dining leadership Ability to manage multiple events, projects, and priorities in a fast-paced environment

KNOWLEDGE

Adhere to University policies and procedures to meet Institutional goals and support University's mission for student success Proficiency with Microsoft Office and event planning, survey, or customer feedback platforms SKILLS Effective communication (verbal and written), organizational and human relations skills Excellent organizational, project management, and problem-solving skills Apply Before Date October 15, 2026 Application review may begin on September 9, 2026. Contact Information For more information or questions about a job posting, please contact the Department of Human Resources by phone at (912) 478-6947 or by email at hrservice@georgiasouthern.edu . For technical support, please call the USG Service Desk at (877) 251.2644, or email support@usg.edu . USG Core Values The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct . Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653 . Conditions of Employment Offers of employment are contingent upon completion of background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Southern University, as determined by Georgia Southern University in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test. Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request. Legally authorized to work in the United States for the duration of employment without assistance from the University. Must be able to perform duties and responsibilities with or without reasonable accommodation. Georgia Southern University is a Tobacco and Smoke-Free Community. Proof of valid Driver's License upon hire and throughout employment. Equal Employment Opportunity Georgia Southern University provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, age, veteran status, political affiliation, or disability. Individuals in need of reasonable accommodations under the Americans with Disabilities Act to participate in the search process should notify

Human Resources:

(912) 478-6947. Other Information Must be able to perform duties and responsibilities with or without reasonable accommodation Work generally performed in an office environment Workweek may occasionally extend beyond 40 hours Travel may be required Working with high-stress situations Operating motor vehicle equipment (position is required to drive) Work performed in indoor and outdoor environments Stand, bend, walk and lift as needed throughout the day May at times, be required to perform work in harsh conditions Evening and weekend work may be required Background Check Standard + Education & DMV To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=39000&JobOpeningId=303268&PostingSeq=1 je-b10832d9114046a995fbc40feced0600