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First Hawaiian Bank

Relief Service Supervisor

Pay: $55,000–$68,000/yr

Posted: 1 day ago

Location: Honolulu, HI (Onsite)

Last Updated: 1 hour ago

Hours: Full-Time

Expires: 10/16/2026

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Based on Hawaii data

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What they do

A Retail Customer Service Manager manages staff that provide customer service for a retail store. Assists staff as needed, or deals directly with customers. Implements policies with regard to store products and merchandise. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.

$62,578 / year median in Hawaii

+18% projected growth

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Job Description

First Hawaiian Bank is seeking a Relief Service Supervisor to join their Branch Service Delivery team. This role will provide relief coverage for the Service Supervisor or Manager at various branches across the state during absences due to illness, vacations, and other circumstances. You will also be responsible for ensuring seamless branch operations and resolving complex customer inquiries and issues. In the absence of the Relief Service Manager, this role will support the oversight of the Oahu Relief Teller Pool and perform duties as a Relief Customer Service Representative (CSR), Teller, or Banking Consultant as needed.

Compensation:

The salary range for this role is $55,000-$68,000/year; commensurate with experience.

The Ideal Candidate Will Have:

Bachelor's degree in business-related field or equivalent experience 2+ years of supervisory experience in the banking or financial industry 2 years' experience in bank operations; and 2 years of supervisory experience (may be obtained concurrently and be inclusive of graduation from the Service Manager Associate program) This role will provide relief coverage for the Service Supervisor or Manager at various branches across the state during absences due to illness, vacations, and other circumstances. You will also be responsible for ensuring seamless branch operations and resolving complex customer inquiries and issues. In the absence of the Relief Service Manager, this role will support the oversight of the Oahu Relief Teller Pool and perform duties as a Relief Customer Service Representative (CSR), Teller, or Banking Consultant as needed.