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UR
United Rentals
Service Manager - CES
Career Insights for Customer Service Manager (General)
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Based on Idaho data
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What they do
A Customer Service Manager manages staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$85,060 / year median in Idaho
+0% projected growth
Job Description
- _Great company. Great people. Great opportunities._
- If you'd like the chance to make your mark with the world's largest equipment rental provider,
- come build your future with United Rentals!
- As a
- Service Manager - Customer Equipment Solutions (CES)
- at United Rentals, you'll be the leader of a major maintenance enterprise.
- What you'll do:
- + Coordinate and supervise of the overall delivery of quality performance by CES technicians, drivers, and service associates + Generate service-related revenue + Schedule and perform timely repairs for rental and customer equipment + Create work schedules and maintain proper accounting of Service Technician productivity + Employee training and development + Other duties assigned as needed
Requirements:
- + High School diploma required; trade-school degree a plus; bachelor's degree preferred + Valid driver's license with acceptable driving record + Extensive Equipment Fleet Maintenance and leadership experience + 5 years' service and maintenance experience and a minimum of 3 years supervisory experience + Strong motivational and leadership skills + Excellent customer service skills + Strong knowledge of maintenance accounting and P&L + Basic computer skills particularly with Microsoft Excel This position is deemed Safety Sensitive for purposes of United Rentals' policies and procedures.
- _Why join us?_
- We don't just "talk the talk!
- _United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, location, education, training, experience, skills, and ability._
Benefits
- Parental Leave
- Sick Leave
- Dental Insurance
- Discounts/Reimbursements