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Gem State Paper & Supply Co.
Director of Customer Relations
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Based on Idaho data
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What they do
A Director of Customer Service directs customer service activities for a company. Develops and directs the implementation of customer service policies for company products and oversees customer service staff. Analyzes customer sales and service data and customer feedback.
$164,026 / year median in Idaho
+6% projected growth
Job Description
Company Overview Gem State Paper & Supply Co. is a family-owned distributor specializing in janitorial, chemical, paper, food service, and office supplies. Since 1946, we have been committed to delivering high-quality products and personalized service, fostering long-term success for our communities and businesses. Job Summary We are seeking an energetic and strategic Director of Customer Relations to lead and develop our Sales Consultant team across multiple branches while elevating the customer experience. This pivotal leadership role will focus on building strong client relationships, driving sales performance, developing high-performing teams, and implementing strategies that improve customer satisfaction, retention, and overall business results. The ideal candidate is a people leader who thrives on building relationships, driving growth, developing talent, and delivering an exceptional customer experience. They will bring strong business acumen, excellent communication skills, sound judgment, and a genuine commitment to doing what is right for our customers and our company. What You'll Do Lead, coach, and develop a high-performing sales team Drive exceptional customer service, retention, and satisfaction Oversee our company-wide bid process Support special print orders, contracts, and pricing Identify opportunities to grow revenue and improve profitability Build strong relationships with customers, vendors, and our sales team Improve processes, efficiency, and the overall customer experience Partner with leadership to help take our sales organization to the next level What We're Looking For 4+ years of sales leadership experience Strong customer service and relationship-building skills Excellent communication, organization, and follow-through Strong business acumen and decision-making skills High ethical standards and a customer-first mindset Proven ability to develop people and drive results Bachelor's degree in Business, Marketing, or related field preferred Spanish speaking is a plus Why Join Gem State Paper? We're a family-owned Idaho company with a long-standing reputation for taking care of our customers and our people. If you're ready to lead a talented team, make an impact, and help shape the future of our sales organization, we'd love to hear from you.