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The Waldinger Corp.

Service Coordinator

Entry-Level JobVerifiedNo experience needed

Pay: Not specified

Posted: 6 weeks ago

Location: Chillicothe, IL (Onsite)

Last Updated: 2 weeks ago

Hours: Full-Time

Expires: 9/28/2026

Career Insights for Customer Service Supervisor

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What they do

A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.

$57,454 / year median in Illinois

-1% projected decline

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Job Description

Description The Waldinger Corporation has an opportunity for a qualified Service Coordinator in our Peoria Office.

Job Summary:

Responsible for executing administrative and operational tasks to enhance efficiency, quality, and service performance, aiming to exceed our clients' expectations through data-driven decisions. Demonstrates client service, strong organizational and multitasking skills, and the ability to analyze data for effective collaboration with other members of the service team.

Responsibilities:

Workflow Management:

Holds appropriate meetings to ensure efficient work distribution. Responsible for the timely completion of escalated call management.

Work Order Review:

Reviews and updates work orders according to client requirements in order to eliminate discrepancies and ensure timely invoicing. •

Proposals and Quotes:

Reviews, validates, and submits quotes and proposals. Responsible for pricing and purchasing parts for technicians to complete follow-up calls. •

Billing Review:

Supports the review of work order billings for online clients and enters invoices into third party online programs per the client billing requirements.

Requirements:

0-2 years of service analyst experience

High School Diploma/GED Occasional Travel We Offer:

Paid holidays Health, dental and vision insurance Growth potential with a stable company Paid vacation Health club reimbursement Wellness plan with lifestyle spending account 401k with company match and profit-sharing Continuing education and advancement opportunities Tuition reimbursement Term, AD&D and Dependent Life insurances Prepaid Legal The Waldinger Corporation is an EOE, including disability/vets. The Waldinger Corporation participates in E-Verify.