Account Manager I

▪ Working directly with clients to assist and facilitate day-to-day operations

▪ Become an expert on client specific accounts and their business needs o Understands onboarding through account maturity o Assists in expanding customer's sales channel

▪ Build operational relationships with current customers

▪ High Volume of data entry

▪ Processing BOLs and associated paperwork

▪ Work daily to evaluate and resolve shipment discrepancies

▪ Planning and booking freight shipments

▪ Help to educate and guide warehouse workers on operational processes

▪ Learn new and expand on current SOPs o Implement new concepts to strengthen operations

▪ Review transaction pricing based on rate tariffs o Review and analyzes transactional based reports

▪ Invoice clients on a cycled basis

▪ Train and oversee Operation Agents daily

▪ Manages CS team members who assist with daily operations and customer experience Account Manager II

▪ All duties and responsibilities listed under the Account Manager I role as well as the following:

▪ Train employees in

GDP & OSHA

Regulations

▪ Build operational relationships with customers

▪ Build, manage, maintain new reporting, process, and functions to strengthen the understanding and operation of customers

▪ Client based system setup o understanding of client setup process across all platforms and the knowledge of workflow effects

▪ Work with management to add or adopt new ideas, people, or systems designed to enhance the customer experience. o Drive infrastructure growth from a customer base and department base.

▪ Begin to develop entry level understanding of management principles Qualifications

▪ High level of customer service

▪ Self-Starter with attention to detail

▪ Analyze and manipulate large amounts of data

▪ Ability to learn, adapt, and thrive under pressure

▪ Proven organizational and time management skills

▪ Understanding of quality assurance Experience & Education Account Manager I

▪ Previous experience working with a WMS and interactive equipment o Understands fulfillment and distribution models

▪ Proficient in Microsoft Office [ Strong knowledge of Excel tables and formulas ]

▪ Educations o High School or equivalent ( 1 year experience ) o Associates Degree

▪ Entry Level

▪ 0-3 years' experience Account Manager II

▪ Must possess the Experience & Education associated with Account Manager I in addition to the following:

▪ Previous experience working with a WMS and interactive equipment o Understands fulfillment and distribution models

▪ Proficient in Microsoft Office [ Strong knowledge of Excel tables and formulas ]

▪ Education o High School or equivalent

• 2•3 years experience o Associates Degree•1 year experience o Bachelor's Degree•no experience ▪

Mid-Entry Level Pay:

$62,400.00

• $75,000.

00 per year

Benefits:

Health insurance Paid time off Vision insurance

Work Location:

In person