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Forest Orthodontics & Pediatric Dentistry

Customer Service and Scheduling Coordinator

Entry-Level JobVerifiedNo experience needed

Pay: $18–$21/hr

Posted: 2 weeks ago

Location: Lake Forest, IL (Onsite)

Last Updated: 2 weeks ago

Hours: Full-Time

Expires: 9/27/2026

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What they do

A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.

$57,454 / year median in Illinois

-1% projected decline

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Job Description

Customer Service and Scheduling Coordinator Forest Orthodontics & Pediatric Dentistry - 3.0 Lake Forest, IL Job Details $18 - $21 an hour 7 hours ago Benefits Health insurance Retirement plan Qualifications Customer communication

Full Job Description Title:

Customer Service and Scheduling Coordinator Are you passionate about providing outstanding customer service in a friendly, fast-paced environment? We are seeking a friendly, organized, and detailed individual to join our team as a Customer Service and Scheduling Coordinator. We are Forest Orthodontics & Pediatric Dentistry, and we don't just give our patients amazing smiles, we give them confidence! Dental experience is not a must for this role; your passion, enthusiasm, and willingness to be a team player is what we are looking for! Join us in our beautiful, state-of-the-art facility and let's embark on this journey together!

Key Responsibilities:

Greet and assist patients with a warm and welcoming demeanor. Manage incoming calls and inquiries, scheduling of appointments, and confirming patient visits. Assist with patient intake, registration, and check-in process. Ensure all patient information is up to date and accurate. Partner with the clinical team to optimize appointment scheduling and patient flow. Foster a positive and inclusive work environment that reflects our family-focused and friendly culture. Handle patient inquiries, requests, and concerns, ensuring a high level of customer satisfaction.

Qualifications:

Excellent communication and interpersonal skills with a strong focus on customer satisfaction Strong organizational skills and attention to detail Ability to multi-task and prioritize in a face-paced environment. Join our team and become a part of our mission to provide exceptional dental care while delivering an outstanding patient experience.

Salary:

$18-21/

Hour Benefits:

Competitive salary commensurate with experience. Comprehensive benefits package, including health insurance and retirement plans. Professional development opportunities to enhance your skills and career growth. A supportive and collaborative work environment. The opportunity to make a positive impact on the smiles of patients of all ages! Forest Orthodontics & Pediatric Dentistry Lake Forest - Gurnee