We are seeking a motivated Client Service Representative to join our growing team. This person will support our producers and service team and work out of our office in Rockford, IL. We are looking for someone eager to learn, who enjoys building relationships with clients, and is excited to contribute to a collaborative team environment. The ideal candidate will demonstrate professionalism, strong communication skills, and a willingness to grow within the insurance industry. How will you affect the business? Assist with a high volume of incoming calls and client inquiries. Identify client needs and provide timely, accurate support. Assist with quoting, endorsements, certificates of insurance, and renewal preparation. Build positive relationships through clear and professional communication. Provide accurate and complete information using the appropriate tools and systems. Support resolution of client questions and follow up as needed. Maintain records of client interactions, process account updates, and file documents. Work closely with producers, account managers, and other team members to support day-to-day service needs. What skills will make you successful in this role? Strong desire to learn and contribute in a client service environment. Professional communication skills, both written and verbal. Ability to stay organized and manage shifting priorities. Resilient, adaptable, and eager to collaborate with others. Detail-oriented with a commitment to providing quality service. Positive attitude and willingness to take initiative.

Requirements:

Interest in pursuing a career in Property & Casualty insurance. Prior customer service or administrative experience preferred.

Pay:

$60,000.00 - $75,000.00 per year

Benefits:

401(k) Health insurance Paid time off

Work Location:

In person